Cresta · 6 hours ago
Deal Strategy & Operations Manager
San Francisco County, CA
Full-time
Onsite
Senior Level
$140K/yr - $175K/yr
5+ years expCresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. The Deal Strategy & Operations Manager will serve as a senior individual contributor, owning the strategy and execution of Cresta’s complex enterprise deals, while working closely with various teams to structure deals that accelerate revenue.
Artificial Intelligence (AI)Intelligent SystemsMachine LearningNatural Language ProcessingTelecommunications
Responsibilities
Partner with US and international Sales teams to architect and execute complex, high-value enterprise transactions
Build creative deal structures, pricing models, and commercial terms that balance speed, risk, margin, and customer experience
Own approval workflows and act as escalation owner from first quote through final signature
Translate deal data, discount trends, and outcomes into actionable insights
Lead win/loss and deal retrospectives to institutionalize learnings and refine deal strategy
Ensure deal structures align with revenue recognition principles and company financial goals
Drive end-to-end improvements across the quote-to-cash lifecycle
Define business requirements and partner with systems teams on Subskribe, CLM, and Salesforce enhancements
Lead UAT and rollout of new deal processes and tooling
Represent Deal Strategy & Operations as a key stakeholder on high-priority cross-functional initiatives
Standardize and document workflows to enable speed and scale
Provide ongoing training to Sales on pricing, deal construction, and quoting with a strong focus on the why behind the strategy
Contribute to and maintain a self-service Deal Strategy Playbook
Qualification
Required
5+ years of experience in Deal Desk, Deal Strategy, Commercial Operations, Revenue Operations, Legal Ops, or Sales Operations
Proven ownership of complex enterprise SaaS deals from quote to cash
Hands-on experience administering or optimizing CPQ tools (Subskribe preferred)
Strong Salesforce fluency across quoting, approvals, and deal reporting
Solid understanding of enterprise SaaS contracting concepts (order forms, MSA, DPA, SOW)
Exceptional communication skills with high emotional intelligence; able to influence without authority
Comfortable navigating ambiguity and making judgment calls in fast-paced environments
Preferred
Salesforce Admin experience or certification
Legal, contract management, or pricing strategy background
Prior sales or customer-facing experience
Benefits
We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
Paid parental leave to support you and your family
Monthly Health & Wellness allowance
Work from home office stipend to help you succeed in a remote environment
Lunch reimbursement for in-office employees
PTO: Flexible
Company
Cresta
Cresta uses artificial intelligence to assist sales and service agents in the quality of customer service.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$276MKey Investors
Tiger Global ManagementSequoia CapitalGreylock
2024-11-19Series D· $125M
2022-03-17Series C· $80M
2021-03-31Series B· $50M
Leadership Team
Ping Wu
CEO
Tim Shi
Co-Founder, Board Member
Recent News
Global Venturing
2026-01-21
cresta.com
2026-01-21
2026-01-21
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