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Strada · 4 days ago

Defined Benefits Client Manager I (Canada)

United States

Full-time

Remote

Mid Level

CA$76K/yr - CA$84K/yr

Alight is a company that champions people and focuses on improving lives through a comprehensive benefits ecosystem. The Defined Benefits Client Manager is responsible for managing daily operational performance for assigned clients, overseeing operations teams, and serving as the primary contact for clients regarding service delivery.

AdviceBookkeeping and PayrollBusiness DevelopmentConsulting

No H1B

Responsibilities

Utilizing expert knowledge of Canadian Defined Benefits to interpret complex client requirements

Addressing questions related to unique situations, participant inquires, client escalations and requirements

Driving stable and consistent delivery from internal and external partners. Also using data to influence standardization and process innovation

Managing ad hoc client projects such as de-risking, spins, freezes and acquisitions

Validating, managing and communicating system testing results with clients

Working to identify opportunities for reducing demand and improving efficiency, creating cost savings opportunities and increasing delivery quality

Communicating regularly with day-to-day client contact on delivery and projects

Acting as point of contact to internal groups such as Customer Care and supporting services for client specific items

Qualification

Canadian pensions experienceAnalytical abilitiesEffective communicationSolutions-oriented focusManagement skillsAttention to detailOrganizational skillsAdaptability

Required

Have effective communication and influencing skills on domain and technical matters, internally and externally

Have experience with Canadian pensions and plan provisions

Possess analytical abilities and attention to detail when working with complex data

Have a solutions-oriented focus and ability to report data to stakeholders

Have advanced management and organizational skills with ability to adapt to change

Bachelor's degree (business context preferred) or equivalent work experience required

Benefits

Health coverage options

Wellbeing and support programs

Retirement

Vacation and sick leave

Maternity, paternity & adoption leave

Continuing education and training

Number of voluntary benefit options

Company

Strada

Strada is a payroll and tech company that offers workforce management with cloud solutions and services for multinational organizations.

Founded in 2018

The Woodlands, Texas, USA

5001-10000 employees

https://stradaglobal.com

Funding

Current Stage

Late Stage

Leadership Team

Colin Brennan

Chief Executive Officer

Gautam Mekala

Chief Information Officer

Company data provided by crunchbase