Refloor · 13 hours ago
Call Center Agent
Troy, MI
Full-time
Onsite
New Grad, Entry LevelRefloor is a company seeking a motivated communicator to join their team as a Call Center Agent. The role involves being the first point of contact for customers, handling inbound and outbound calls, setting appointments, and ensuring an outstanding customer experience.
Consumer GoodsInterior DesignRetail
Responsibilities
Handle outbound and inbound customer calls with professionalism and care
Set qualified in-home appointments between prospects and sales representatives
Respond promptly to phone calls, voicemails, and messages
Accurately enter call details and outcomes into our CRM system
Identify customer needs, answer product/service questions, and provide solutions
Log and track activity consistently in our call systems
Screen and qualify leads for the sales team
Resolve customer concerns and complaints respectfully and efficiently
Redirect calls to the appropriate department as needed
Meet or exceed team and individual performance goals
Qualification
Required
High energy and ability to make a high volume of phone calls
Quick learner who can grasp product knowledge and service details
Coachable and open to ongoing training and feedback
Basic computer and internet proficiency
Excellent communication and interpersonal skills
Dependable, goal-driven, and professional under pressure
Preferred
Prior call center or sales experience is a plus
Weekend availability
Benefits
Supportive and collaborative team environment
Ongoing training and professional development
Opportunity to contribute to a growing company with a strong mission
Competitive pay and performance-based incentives
Company
Refloor
Refloor is a retailer of flooring products.
Founded in 2020
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Agrusso
Chief Technology Officer
Steve Glucksman
Chief Operating Officer
Company data provided by crunchbase