First Horizon Bank · 2 weeks ago
Customer Solutions Representative - Fulfillment Operations
Knoxville, Tennessee, United States
Full-time
Onsite
Entry, Mid Level
2+ years expFirst Horizon Bank is a leading regional financial services company dedicated to helping clients unlock their full potential. The Customer Solutions Representative is responsible for resolving complex customer issues and regulatory inquiries, ensuring timely and efficient solutions while maintaining high service quality standards.
BankingFinanceFinancial ServicesRisk Management
Responsibilities
Effectively communicates (written and verbal) with internal workgroups to resolve problems within established service levels
Regularly communicates (written and verbal) with customers to obtain required information, set expectation for next contact and continues follow up with the customer until final resolution is determined
Raises awareness of customer issues that may exceed service level
Update submitters / regulators agencies of progress towards and completion of customers inquires
Communicates recurring issues as appropriate
Self-directed to solve escalated customer problems and selects appropriate solution path based on issue information
Obtains additional information if required to define issue
Document all activities and communications in issue management system
Identifies root-cause of customer issue and recommends appropriate solution
Able to manage multiple issues and ensure resolutions are resolved within service levels
Identify opportunities and provide feedback relating to continuous company/ department improvement
Works effectively as a team member
Demonstrates Firstpower in attitude and relationships
Qualification
Required
Excellent written and verbal skills
Ability to manage multiple problems effectively
Knowledge of bank products and systems
Ability to analyze problems, identify trends and recommend solutions
Interpersonal skills to work with various levels of management and difficult customers
Two to three years' experience in bank product service/operations
BA, BS degree or equivalent in experience
Experience with banking products and systems
Two years' experience written and verbal direct customer communications
Benefits
Medical with wellness incentives, dental, and vision
HSA with company match
Maternity and parental leave
Tuition reimbursement
Mentor program
401(k) with 6% match
Company
First Horizon Bank
First Horizon Bank provides personal, business, and corporate banking, and private client services, to families and businesses.
5001-10000 employees
H1B Sponsorship
First Horizon Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (31)
2023 (15)
2022 (17)
2021 (19)
2020 (16)
Funding
Current Stage
Late StageLeadership Team
Hope Dmuchowski
Chief Financial Officer
Ben Hopper
Senior Vice President, Head of Consumer Distribution and ATM Strategy
Recent News
2026-01-17
EIN Presswire
2026-01-16
Company data provided by crunchbase