ROCS Grad Staffing · 5 hours ago
Education Operations Manager
United States
Full-time
Remote
Mid Level
$60K/yr - $65K/yr
3+ years expROCS Grad Staffing is committed to core values such as excellence and integrity, and they are seeking an Education Operations Manager. This role involves managing educational programs, collaborating with leadership, and overseeing various initiatives to enhance member engagement and support.
ConsultingCRMEducationEmploymentHuman ResourcesInformation TechnologyMarketingRecruiting
Hiring Manager
Evamarie Gravallese
Responsibilities
Manage all education
Curate content and develop and implement meetings, courses, webinars, certificates, and other educational programs in collaboration with organization leadership and subject matter experts
Serve as a liaison to councils and committees as assigned
Research, cultivate, plan, and execute a large variety of meeting and education initiatives as outlined in the organization’s strategic plan and as requested
Research enhancements to increase engagement in conferences and education activities
Manage and mentor staff to successfully meet and exceed goals
This position does not require and is not responsible for sales or marketing, as those are handled by third-party companies
Content Curation and Delivery
Work with subject matter experts to identify relevant and timely education topics
Coordinate development of educational content to be used in webinars, on-demand learning opportunities, articles, blogs, and other formats
Manage completion of new content within established timelines
Regularly review and update content to incorporate the latest issues, regulations, and trends in orthopedics
Source speakers for webinars and on-demand learning opportunities and/or writers for written education formats
Manage the education calendar
Manage completion of education logistics
Research best practices for education in associations and the health care industry and apply to education offerings
Speaker Management
Establish and maintain relationships with subject matter experts and professional and volunteer speakers
Manage speaker contracts and complete within established budgets
Create speaker orientation materials, templates, and timelines
Manage speaker logistics, including scheduling and collecting required information
Lead, manage, and hold people accountable
Provide supervision to administrative support staff
Hold staff accountable to assigned role and responsibilities, project timelines, and timely completion of tasks
Apply the Entrepreneurial Operating System (EOS), or “Traction” to all elements of the role and ensure that direct reports are applying EOS principles consistently
Membership Management
Member services, onboarding, and ongoing engagement
Member and non-member communications management and execution
Council & committee liaison
Volunteer Management
Elections Management
Manage peer-to-peer networking opportunities
Annual Conference member activities and networking including recruiting and coordinating onsite volunteers, session and group discussion facilitators, state-society receptions, etc
Responsible for organizing volunteers, logistics, and management of chapter events; coordinates communication of programs and activities
Assist in the creating, planning, and implementing recruitment and retention programs
Delivers high-quality customer service, consistently listens to members requests, and works to find an agreeable solution
Provide recurring reports as directed
Qualification
Required
Three to five years of successful education curation, procurement, and delivery
Undergraduate degree or work experience equivalent
Proficient in Microsoft Office
Excellent member service mentality and delivery
Strong verbal and written communications
Strong interpersonal skills and organizational skills
Proven ability to prioritize complex projects
Ability to think proactively and creatively
Must excel in a fast-paced, team-oriented environment
Cooperative, supportive, and 'can do' attitude is crucial to success
Preferred
Experience working at an association or nonprofit
Experience with Novi AMS
Experience with Traction/EOS operating system
Experience with Smartsheet and Active Campaign
Company
ROCS Grad Staffing
We help businesses throughout the Northern VA and Washington DC Metropolitan areas find the top recent college grad talent for entry and junior level positions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brandon Labman
Co-Founder
Company data provided by crunchbase