NEOGOV · 1 week ago
LEAD DESKTOP SUPPORT SPECIALIST - Information Technology
Tarrant County, TX
Full-time
Onsite
Mid, Senior Level
$86K/yr - $94K/yr
3+ years expNEOGOV is seeking a Lead Desktop Support Specialist to provide Tier III oversight and maintenance of the County’s hardware and software assets. The role involves resolving complex technical issues, providing technical advice, and ensuring adherence to best practices in IT service delivery.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Manages the scheduling, utilization and prioritization of IT resources to provide an overall optimal level of hardware/software services to departments and agencies
Provides technical expertise and support of complex critical hardware/software, infrastructure, and business applications
Conducts research and development of new products to improve the countywide technology environment
Assists in implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring, anti-virus protection and patch management of specialized procedures in accordance with the County Strategic IT Plan
Recommends technical solutions and documents policies and procedures
Works in conjunction with project managers on IT and departmental projects in accordance with the County Strategic IT Plan and Project Portfolio Management Office (PPMO) guidelines
Performs services including modification of user profiles, password changes and group policies
Assists manager with evaluating performance of subordinates and identifies strengths/weaknesses, provides employee development guidance and motivation
Contributes to Knowledge Base content
Performs all other related duties involved in the operation of the IT Department as assigned or required
Qualification
Required
Bachelor's degree and/or equivalent experience
Three (3) full-time years of computer troubleshooting work experience - as well as experience or training in systems analysis and design
Ability to work independently or as part of a team
Advanced oral/written communications skills as well as strong analytical and organization skills
Ability to solve problems accurately, completely, and quickly
Ability to coordinate various activities simultaneously, make decisions and work without direct supervision, and participate in and/or manage multiple projects concurrently without loss of quality on any project
Demonstrated supervisory skills within an enterprise network organization
Driving may be required
Must have a valid and current driver's license
Benefits
Group health plans for medical, dental, and vision coverage
Employee Assistance Program (EAP)
Life and long-term disability insurance
Flexible spending accounts for health care and dependent care reimbursements
Retirement benefits
Texas County & District Retirement System (TCDRS)
Retirement savings program (Deferred Compensation)
13 paid holidays
Wellness Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase