The Buckle, Inc. · 1 week ago
Guest Services Representative (Part-time)
Kearney, Nebraska, United States
Full-time, Part-time
Onsite
New Grad, Entry Level
$17/hr - $17/hr
0+ years expThe Buckle, Inc. is seeking a part-time Guest Services Representative at their Corporate Office. This role involves responding to and anticipating guest and store needs, managing communication, and providing exceptional service while adhering to compliance standards.
Retail
Responsibilities
Facilitate and manage communication with Stores, Guests, and other departments to determine their needs and identify if escalation to another Teammate or department is necessary
Use available resources to determine best course of action while engaging with Guests and Stores through any channel
Navigate several computer systems simultaneously and multitask efficiently to accurately enter information to address inquiries
Ask probing questions to meet the needs of the Guest
Demonstrate general knowledge of Buckle merchandise including fit and style recommendations, merchandise details, and marketing signage, to answer Guest questions
Assist with processing refunds for orders marked as out-of-stock or orders that have been marked as abandoned
Identify and investigate inconsistencies and questions related to Buckle Loyalty, Preferred Payment, Buckle Card, and the Buckle App
Efficiently utilize Buckle’s Point of Sale (POS) systems, Ecommerce order management systems, AS400, and various IT programs
Maintain documentation of Guest concerns along with resolution notes
Cover duties at Switchboard desks in multiple locations at the Corporate Office
Assist visitors at Corporate Office and follow safety and security policies
Answer Corporate phone lines and transfer callers to the appropriate department/Teammate
Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit
Special projects and other duties as assigned
Qualification
Required
High school diploma or general education degree (GED) required
One to three months related experience and/or training; or equivalent combination of education and experience
Ability to perform each essential duty satisfactorily
Ability to facilitate and manage communication with Stores, Guests, and other departments
Ability to navigate several computer systems simultaneously and multitask efficiently
Ability to ask probing questions to meet the needs of the Guest
Demonstrate general knowledge of Buckle merchandise including fit and style recommendations
Ability to assist with processing refunds for orders marked as out-of-stock or abandoned
Ability to identify and investigate inconsistencies related to Buckle Loyalty, Preferred Payment, Buckle Card, and the Buckle App
Efficiently utilize Buckle's Point of Sale (POS) systems, Ecommerce order management systems, AS400, and various IT programs
Maintain documentation of Guest concerns along with resolution notes
Ability to cover duties at Switchboard desks in multiple locations at the Corporate Office
Ability to assist visitors at Corporate Office and follow safety and security policies
Ability to answer Corporate phone lines and transfer callers to the appropriate department/Teammate
Ability to perform job duties with a high level of customer service while contributing to a positive team spirit
Company
The Buckle, Inc.
Buckle operates over 440 stores in 42 states.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Bailee Knott
HR Business Partner
Jamie Banzhaf
Senior Human Resources Business Partner
Company data provided by crunchbase