Tata Consultancy Services · 7 hours ago
EUC Lead
Nashville, TN
Full-time
Onsite
Senior Level
$60K/yr - $80K/yrTata Consultancy Services is seeking an EUC Lead to manage their End User Computing support operations in Nashville, TN. The role involves overseeing onsite support, ensuring service level agreements are met, and providing technical guidance to the team while managing stakeholder communications.
Business Information SystemsConsultingInformation TechnologyIT Management
Hiring Manager
Maria Rositta Mathew
Responsibilities
Lead and oversee onsite EUC support operations (L2/L3)
Ensure SLA, KPI, and customer satisfaction targets are consistently met
Act as the primary onsite point of contact for EUC-related matters
Provide VIP and executive support as required
Guide, mentor, and support onsite EUC engineers/analysts
Perform workload management, shift planning, and task prioritization
Conduct knowledge sharing, training, and SOP adherence
Drive performance improvement and ownership within the team
Provide hands-on support for Windows 10/11, desktop/laptop hardware, patching and printer’s support
Support Microsoft 365, collaboration tools, and enterprise applications
Troubleshoot complex EUC issues and coordinate escalations with teams and vendors
Support VDI/Citrix/AVD environments, OS upgrades, and hardware refresh programs
Ensure compliance with security standards, patching, and endpoint protection
Review and enhance SOPs, KBs, and operational processes
Identify service improvement opportunities and risk areas and drive corrective actions
Ensure accurate ticket documentation and reporting
Participate in incident management, RCA, and problem management activities
Communicate effectively with business stakeholders and leadership
Participate in major incident bridges and provide clear updates
Qualification
Required
Strong experience in End User Computing environments
Expert knowledge of Windows OS, hardware troubleshooting, and enterprise applications
Hands-on experience with ITSM tools (ServiceNow)
Strong hands-on experience in SCCM, Intune
Solid understanding of Active Directory, Group Policy, and endpoint management
Experience in leading the team
Lead and oversee onsite EUC support operations (L2/L3)
Ensure SLA, KPI, and customer satisfaction targets are consistently met
Act as the primary onsite point of contact for EUC-related matters
Provide VIP and executive support as required
Guide, mentor, and support onsite EUC engineers/analysts
Perform workload management, shift planning, and task prioritization
Conduct knowledge sharing, training, and SOP adherence
Drive performance improvement and ownership within the team
Provide hands-on support for Windows 10/11, desktop/laptop hardware, patching and printer's support
Support Microsoft 365, collaboration tools, and enterprise applications
Troubleshoot complex EUC issues and coordinate escalations with teams and vendors
Support VDI/Citrix/AVD environments, OS upgrades, and hardware refresh programs
Ensure compliance with security standards, patching, and endpoint protection
Review and enhance SOPs, KBs, and operational processes
Identify service improvement opportunities and risk areas and drive corrective actions
Ensure accurate ticket documentation and reporting
Participate in incident management, RCA, and problem management activities
Communicate effectively with business stakeholders and leadership
Participate in major incident bridges and provide clear updates
Benefits
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
Founded in 1968
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
2026-01-25
Business Standard India
2026-01-25
Company data provided by crunchbase