NEOGOV · 2 weeks ago
Public Safety Communications Dispatcher
Denton, TX
Full-time
Onsite
New Grad, Entry Level
$28.06/hr - $43.22/hrNEOGOV is seeking a Public Safety Communications Dispatcher for the City of Denton. The role involves answering emergency 911 calls, dispatching emergency services, and providing critical information to responders and callers.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Answers incoming 911, TTY emergency and non-emergency calls. Prioritizes calls and determines proper routing utilizing established guidelines and operating procedures
Assigns calls and report numbers
Dispatches animal services officers, police officers, firefighters, and ambulance services to calls for service
Evaluates information to determine jurisdiction, equipment, and personnel to be dispatched
Confirms warrants for internal and external agencies
Monitors multiple radio channels and dispatches appropriate public safety personnel
Ensures dispatch of officer requests for back-up or traffic-related assistance, etc
Provides pre-arrival instructions for emergency medical calls and relays vital information to hospital emergency rooms when necessary
Maintains the accurate status of each officer on patrol, firefighters, EMS, and animal services personnel, including times in and out of service and locations
Documents all 800 MHz radio transmissions
Runs wanted and/or stolen checks through the National and Texas computer systems for outstanding warrants or other Information. Confirms and relays information to originating officers
Inputs and monitors teletype information, protective orders, and missing person reports from applicable regional, state, and national databases
Sends teletypes, which includes entering, clearing, canceling, along with validating computer entries
Obtains a variety of information for officers and/or applicable external police agencies, which may include: driver's license information, criminal histories, property information, and/or other related information
Maintains familiarity with major streets, public buildings, industrial plants, and the general geographic layout of the City of Denton, Texas including reading and understanding maps
Maintains regular and punctual on-site attendance
Performs other duties as assigned
Qualification
Required
High School diploma or GED equivalent
Must be able to type at least 40 words per minute corrected
Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job
Ability to communicate effectively both verbally and in writing
Ability to form and maintain effective relationships with coworkers and customers
Must pass a drug test, credit history check, criminal history background check, and social security number verification check
Must pass the CritiCall Skills Assessment
Must attend and successfully complete in-service training schools
Must obtain NCIC Telecommunicator Certification, Emergency Medical Dispatch Certification, TCIC/NCIC Certification and TCOLE Certification within one (1) year of employment
Must have no Class A or Class B misdemeanor convictions in the past (10) years
Must have no felony convictions
Must pass polygraph exam, psychological exam, and credit check
Must pass a hearing test
Must pass a typing test with 40 words per minute corrected
Must meet civilian hiring standards of the Denton Police Department
A personal history statement must be submitted with each application (thorough background check)
Must be able to work rotating shifts, nights, weekends, and holidays
Preferred
Bilingual in Spanish and English
Prior experience as a Telecommunicator in a Law Enforcement Center
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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