NEOGOV · 1 week ago
Insurance Complaints Specialist - Revenue - Insurance Commission - Kanawha Co.
Kanawha County, WV
Full-time
Onsite
Entry, Mid Level
$41K/yr - $72K/yr
2+ years expNEOGOV is looking for an Insurance Complaints Specialist to join their Consumer Services unit within the Property & Casualty division. The role involves assisting consumers with insurance-related complaints, mediating settlements, and ensuring compliance with state insurance laws.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Under limited supervision, the selected candidate will answer consumer telephone calls and meet with walk-in clients to provide assistance with problems they are experiencing and determine if a formal complaint is warranted and logs all contacts into the SBS system
Will investigate complaints filed against insurance companies, agencies, and agents involving disputed claims and alleged unfair insurance practices
Will mediate settlements between claimant and insurance company by gathering facts and recommending solutions according to policy and insurance code
This position advises consumers of their rights under the insurance laws and regulations
May be required to attend hearings on insurance complaints to present findings of an investigation
Writes reports and narratives on complaints
Required to keep their supervisor informed of any issues or trends that may need to be addressed, including possible needs for new legislation
Reviews insurance company’s responses to complaints to determine if companies are in compliance with state insurance laws
Develops complaint files for referral to the Legal or Fraud divisions for further investigation, when warranted
Attends and/or participates in meetings and seminars to inform the public on special or new areas in the insurance industry
Confers with United States Congressmen, Senators, and State Legislators in resolving constituent problems
Limited travel may be required to participate in educational outreach efforts throughout the state
Will perform other duties as assigned
Qualification
Required
Graduation from an accredited four-year college or university
Two years of full-time or equivalent part-time paid employment as insurance agent, broker, examiner, adjuster, or investigator with an insurance company or governmental insurance regulatory agency in the areas of life, accident and health or property and casualty or in a technical capacity in an insurance regulatory agency
Preferred
Excellent verbal and written communication skills
Active listener and display empathy, patience, and a positive attitude
Proficient in Microsoft Office
Benefits
Holidays - Minimum of 12 paid holidays
Leave Accrual - Ample Annual (starting at 4.61 hours a pay period) and Sick Leave (5.55 hours a pay period) Accrual
Medical Insurance - Insurance through Public Employees Insurance Agency (PEIA) with several plan options and Flexible Benefits through Mountaineer Flex Benefits to cover additional needs
Life Insurance - Free $10,000 Basic Life Insurance and additional life insurance offered at a low cost to you
Retirement - Mandatory retirement where the employee contributes a portion of their annual salary and the employer also contributes, in addition to an optional 457 deferred compensation retirement plan
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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