Owner Services Specialist jobs in United States
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Westgate Resorts · 2 hours ago

Owner Services Specialist

positionOcoee, FL
timeFull-time
remoteHybrid
seniorityEntry Level
money$16/hr - $16.50/hr
date2+ years exp

Westgate Resorts is the largest privately held timeshare company in the world, committed to creating a supportive workplace for its team members. The Owner Services Specialist will support resort owners by handling reservations and account inquiries, ensuring a 5-star experience on every call.

CasinoHospitalityResorts

Responsibilities

Answer and manage inbound and outbound calls from Westgate Resort owners (approx. 75% inbound / 25% outbound)
Assist owners with booking, modifying, and canceling reservations
Educate owners on timeshare usage rights and account status
Process external exchange requests through a third-party partner
Offer and explain Vacation Guard Travel Protection
Maintain accurate documentation and meet quality/performance expectations
Use multiple systems and tools to support owners, including: MR, Owner Console, Loyalty Console, Alvaria Dialer, Microsoft Teams, SharePoint
Call volume expectations: + 30–35 calls/day average + 40–50 calls/day during peak periods

Qualification

Customer service experienceBilingual English/SpanishMultitasking skillsCall center experienceCommunication skillsPassionFast-paced environmentIntegrityWork Ethic

Required

High school diploma or GED required
Strong communication, listening, and multitasking skills
Comfortable working in a fast-paced, metrics-driven environment
Must be able to work weekends and holidays as needed
Must pass a background check and drug screening

Preferred

2+ years of customer service experience preferred
Call center experience is a plus, especially in hospitality
Sales, collections, and front desk experience are also highly transferable
Bilingual English/Spanish is a HUGE plus (additional pay available!)

Benefits

Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs

Company

Westgate Resorts

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Westgate Resorts is a resort company.
dateFounded in 1982
location
Orlando, Florida, USA
people-size5001-10000 employees
web-link
https://www.westgateresorts.com/

Funding

Current Stage
Late Stage
Total Funding
$206M
2024-06-11Debt Financing· $206M

Leadership Team

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Mark Waltrip
COO
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Adolfo Vasquez
Senior Manager Partnerships & Distribution Hotel Sales & Marketing
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Recent News

GlobeNewswire
Westgate River Ranch Resort & Rodeo Continues Expansion of Luxury Glamping
2026-01-22
The Orlando Sentinel
Disney displays 3 Taylor Swift tour costumes in theme park
2026-01-03
PR Newswire
Best Branson Family Vacation Packages (December 2025): Westgate Resorts Rated Best Value Stay for Families by Expert Consumers
2025-12-18
Company data provided by crunchbase