Quorum Federal Credit Union · 2 weeks ago
Member Services Representative - REMOTE
United States
Full-time
Remote
Entry Level
$21/hr - $21/hr
1+ years expQuorum Federal Credit Union is a cutting-edge organization that delivers innovative financial solutions to its members. The Member Service Representative supports member inquiries, assists with account transactions, and promotes self-service options while ensuring adherence to company policies and regulations.
BankingCreditFinancial Services
No H1B
Responsibilities
Maintains service standards as required by position benchmarks for quality, turnaround time, accuracy and follow up. Performance is primarily based on quality and productivity measures including but not limited to schedule adherence, call quality scores and process adherence
Provides members with account information and performs account transactions including accepting loan applications, opening accounts, and processing transfers, withdrawals, and other deposit product servicing functions. Strives to provide first contact resolution when within Credit Union policy
Ensures adherence to company policies and procedures and Banking/Credit Union Regulations
Educate new and existing members on loan and deposit products and other services
Authorizes service fee refunds and waivers within established guidelines for this position
Promotes use of virtual banking services, such as online and mobile banking, automated phone service and resolves user issues
Participates in new product testing and other organization/departmental projects as assigned
Provides input to management on workflow issues, patterns, and improvements
Promotes and demonstrates a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management, and vendors
Keeps abreast of industry developments including, but not limited to changes in regulations and technology
Performs additional duties as required
Qualification
Required
High School Diploma or equivalent; college degree preferred; will consider experience in lieu of degree
Minimum of one year experience in financial services industry, in a call center
Must maintain required scores on Call Monitoring
Excellent problem-solving, organizational, analytical, verbal, and written communication skills
Strong decision making and time management skills with the ability to manage multiple projects/duties
Trustworthy with the ability to maintain highest level of integrity and trust
Proficiency in Microsoft Office, specifically Word, Excel, and PowerPoint. The ability to use multiple software applications concurrently to resolve member inquiries
Flexible to work a structured schedule that includes evening hours up to 7:00 p.m. (EST) in a remote environment which is free from distraction
Stable internet connection with speeds high enough for video conferencing and screen sharing
Smartphone with current iOS/Android OS
Prolonged periods sitting at a workstation and working on a computer
Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone
Company
Quorum Federal Credit Union
Quorum Federal Credit Union is a credit union that offers banking and financial services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jeffrey Pachter
President & CEO
Carlene T. Armetta
Chief Marketing Officer
Recent News
2025-06-21
Business Insider
2024-12-17
Company data provided by crunchbase