TeamLogic IT · 2 weeks ago
MSP Level III Technician
Redwood City, CA 94070
Full-time
Onsite
Mid Level
$36/hr - $52/hrTeamLogic IT is a Managed IT Services company seeking a highly skilled Level 3 Technician to join their team. The role involves managing and monitoring clients' IT infrastructure, troubleshooting complex issues, and ensuring compliance with industry standards.
Information ServicesInformation Technology
Responsibilities
Must be located in the San Francisco Bay Area, Redwood City, Peninsula
Managing and monitoring our client's computers, network, servers, systems, and entire IT infrastructure
Supporting cloud infrastructure including Azure, SharePoint, and other cloud based services
Creating, managing, and implementing projects; small to large
Troubleshooting server, network, wireless, hardware, and software issues
Updating client IT documentation, network maps, tickets, and notes
Server account management; joining new and existing computers to domain
Software setup, configuration, and troubleshooting
Data backup and recovery (local and cloud); drive imaging
Local and hosted email migrations
Troubleshooting and remediation of problems on PC and Mac workstations
Provide telephone support to resolve issues on-line through remote access
Installation, configuration and administration of Windows servers including a deep understanding of Virtualization, Active Directory, and cloud hosting
Network design, planning, implementation and support including DHCP, DNS, Domains, Firewall setup, VLANs, VPN access and redundant ISP load balancing and failover
Setting up maintenance schedules and monitoring issues using remote management tools
Provide detailed documentation and accounting of time in ticketing system
Network Management: Design, implement, and manage robust network solutions to ensure optimal performance and security for clients. Monitor network performance to identify potential issues and take proactive measures
Compliance: Ensure that all client systems comply with relevant regulations and industry standards, including data privacy and cybersecurity requirements. Perform regular audits and assessments to identify and address potential vulnerabilities
Qualification
Required
Relentless customer service attitude
Exceptional communication skills
Ability to troubleshoot complex network issues
Willingness and patience to help users
MSP experience or experience supporting small-medium business users
Must be located in the San Francisco Bay Area, Redwood City, Peninsula
Managing and monitoring client's computers, network, servers, systems, and entire IT infrastructure
Supporting cloud infrastructure including Azure, SharePoint, and other cloud based services
Creating, managing, and implementing projects; small to large
Troubleshooting server, network, wireless, hardware, and software issues
Updating client IT documentation, network maps, tickets, and notes
Server account management; joining new and existing computers to domain
Software setup, configuration, and troubleshooting
Data backup and recovery (local and cloud); drive imaging
Local and hosted email migrations
Troubleshooting and remediation of problems on PC and Mac workstations
Provide telephone support to resolve issues on-line through remote access
Installation, configuration and administration of Windows servers including a deep understanding of Virtualization, Active Directory, and cloud hosting
Network design, planning, implementation and support including DHCP, DNS, Domains, Firewall setup, VLANs, VPN access and redundant ISP load balancing and failover
Setting up maintenance schedules and monitoring issues using remote management tools
Provide detailed documentation and accounting of time in ticketing system
Network Management: Design, implement, and manage robust network solutions to ensure optimal performance and security for clients
Monitor network performance to identify potential issues and take proactive measures
Compliance: Ensure that all client systems comply with relevant regulations and industry standards, including data privacy and cybersecurity requirements
Perform regular audits and assessments to identify and address potential vulnerabilities
Benefits
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
Company
TeamLogic IT
TeamLogic IT provides IT service, support, project consultation and account management for businesses.
Founded in 2004
1001-5000 employees
H1B Sponsorship
TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Charu Mungale
CEO
David Hardy
Chief Executive Officer
Recent News
Company data provided by crunchbase