Kroger · 1 week ago
DIVISION E-COMMERCE MANAGER
140 Eastshore Dr Ste 300, Glen Allen, VA, 23059, US
Full-time
Onsite
Senior Level
5+ years expKroger is a leading grocery retail company seeking a Division E-Commerce Manager to lead division e-Commerce activities. The role involves coordinating e-Commerce strategy, developing plans for growth, and ensuring execution of customer experience standards.
GroceryMarketingMeat and PoultryRetailRetail Technology
Responsibilities
Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
Develop annual performance goals and financial budgets for e-Commerce
Communicate company, department, and job specific information to store e-Commerce managers through frequent and timely store visits
Encourage and use feedback from store management, district coordinators and online shopping associates to increase sales, order counts and profits and improve the customer order fulfillment and pick-up experience
Communicate e-Commerce strategy, opportunities and plans with division district managers, district coordinators, store e-Commerce managers and associates
Work with division Kompass coordinators to ensure compliance
Assist with addressing customer feedback, questions or concerns
Develop and manage metrics and goals to measure quality, efficiency and customer experience; plan and implement improvements to achieve goals and targets
Plan, organize and execute associates training needs for all new e-Commerce locations and all existing locations; communicate operational procedural plans to associates for all new e-Commerce stores
Collect, analyze and report on business results and financial data to senior leadership on a weekly, period and annual basis
Collaborate with corporate e-Commerce team on growth strategies and expanded e-Commerce vision, including developing new store formats/models, identifying new business opportunities, and leading 3rd party partnerships for e-Commerce in division
Perform site selection reviews and provide appropriate analysis to gain division/enterprise approval for future e-commerce locations
Adhere to all local, state and federal laws, and company guidelines
Establish preventive maintenance protocol for equipment
Travel to e-Commerce stores to ensure conditions, operations and customer service standards are maintained per company guidelines
Must be able to perform the essential job functions of this position with or without reasonable accommodation
Qualification
Required
High School Diploma or GED
5+ years of leadership experience
Proficient understanding of applicable web applications for viewing/managing online orders
Ability to establish priorities, anticipate consumer trends, oversee projects and react to business needs
Ability to manage and lead others
Ability to operate the devices and the computer programs needed to perform job responsibilities
Preferred
Bachelor's Degree
Knowledge of e-Commerce business
Company
Kroger
Kroger is a grocery retail store that provides a wide variety of product for customers and community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1984-09-28IPO
Leadership Team
Ronald Sargent
Interim Chief Executive Officer
Recent News
2026-01-16
2026-01-12
Morningstar.com
2026-01-11
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