NEOGOV · 5 days ago
Client Support Technician Team Lead
25 - HINDS COUNTY, MS
Full-time
Onsite
Senior Level
$51K/yr - $69K/yr
5+ years expNEOGOV is seeking a Client Support Technician Team Lead for the Department of Revenue in Mississippi. This role is accountable for supervising a team that provides IT end user service management support and overseeing training for end users on software and hardware products.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Accountable for supervision of a team who provides IT end user contractual service management support services
Responsible for supervision of the provision of IT end user service management support, including portfolio of software and hardware products
Oversees end user start up and ongoing usage training
Qualification
Required
Good customer service skills are required
Knowledge of troubleshooting Microsoft Windows, Desktops, and Laptops
Good time management and the ability to work with a team and possess good leadership skills
Attention to detail is critical
Preferred
Typically requires High School Diploma or high school equivalency and 5-8 years of experience in an IT end user support environment
Benefits
Flexible Work Hours
Retirement Plan
Deferred Compensation Plan
Group Health Insurance
Paid Holidays
Paid Vacation and Sick Time
Health/Prescription Insurance
Wellness Benefits
Life Insurance
Optional Insurances
Flexible Spending Accounts
Paid Personal Leave and Sick Leave
Military Leave
Holidays
Retirement Programs
Deferred Compensation
State Credit Union
Tuition Reimbursement
Career Development and Training
Promotional Opportunities
Career Ladders
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase