Team Lead Case Management Specialist jobs in United States
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HORNE · 1 week ago

Team Lead Case Management Specialist

positionClearwater, Florida, United States
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date3+ years exp

HORNE is a company focused on providing professional services, and they are seeking a Team Lead Case Management Specialist. This role is responsible for ensuring that applicants receive timely updates regarding their program application status and requires effective communication with customers and collaboration with case management teams.

AccountingFinancial Services

Responsibilities

Ensures program customers are continuously updated regarding the status of the program application
Provides frequent, diligent, and professional communication
Obtains a working knowledge of customer needs and program eligibility criteria
Understand program requirements and other key objectives
Understand program processes from start to finish and communicates those processes clearly to applicants
Records all communications in the designated program systems of record
Other duties as required
Leads a team of Case Managers

Qualification

Customer service experienceConflict resolution skillsMicrosoft WordMicrosoft ExcelMicrosoft OutlookHighly organizedCustomer service skillsWork in diverse populationDetail-orientedThrive in fast-paced environment

Required

High School Diploma or GED
Three or more years' experience providing customer service and or clerical work
Strong conflict resolution and de-escalation skills
Proficiency in Microsoft Word, Excel, Outlook
Proficient in the use of the internet
Detail-oriented with close attention to program compliance requirements, record keeping guidelines, and file closeout expectations
Must be able to travel around the designated county area
Ability to perform some evening or weekend work as required
Ability to learn and apply the requirements, policies, and procedures of the disaster housing program quickly
Ability to work successfully in a diverse population
Highly organized
Ability to thrive in a fast-paced work environment
Strong customer service skills and knowledge of customer service best practices
Ability to maintain the confidentiality of program information

Preferred

Some management experience: CDBG-DR Housing Program or other case management experience

Company

HORNE

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HORNE is a decidedly different CPA and business advisory firm that is changing expectations about accounting.
dateFounded in 1962
location
Ridgeland, Mississippi, USA
people-size10001+ employees
web-link
https://horne.com/

Funding

Current Stage
Late Stage

Leadership Team

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Bryan McDonald
Partner
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Buck Coats
Partner

Recent News

Business Wire
BDO USA Launches BDO Government Services, LLC, Following Completion of HORNE Expansion
2025-12-09
PR Newswire
HORNE Ranked Among Top 50 Construction Accounting FirmsTM by Construction Executive
2025-08-07
PR Newswire
HORNE Recognized as Top 100 Firm by INSIDE Public Accounting
2025-08-01
Company data provided by crunchbase