Orbus Software · 2 weeks ago
Senior Professional Services Consultant
United States
Full-time
Remote
Mid, Senior Level
$120K/yr - $120K/yrOrbus Software is a dynamic company focused on delivering consultancy services to clients. The Senior Professional Services Consultant will engage with customers to provide strategic guidance, lead complex implementations, and ensure exceptional customer satisfaction through tailored training and support.
Information TechnologySoftware
Responsibilities
Provide executive-level support and strategic guidance to customers throughout their onboarding journey, ensuring accelerated realization of value from Orbus’s product and solution portfolio. Partner closely with Orbus’s onboarding leadership and cross-functional customer project teams to architect and deliver complex, enterprise-scale implementations, establishing yourself as a trusted strategic advisor to senior decision-makers and key stakeholders from the outset
Leverage advanced consultative skills to deeply understand customer business drivers, strategic objectives, and nuanced use cases. Proactively elicit and synthesize requirements, applying critical judgment and industry expertise to design innovative solutions that maximize ROI and ensure alignment with the customer’s long-term vision
Lead the configuration and optimization of Orbus products and solutions, ensuring alignment with both industry standards and unique customer requirements. Oversee rigorous solution validation, authoring and delivering comprehensive functional documentation for both standardized and bespoke configurations
Design, deliver, and continuously enhance advanced training programs, including advisory workshops and custom learning materials tailored to diverse customer audiences. Evaluate and implement cutting-edge training delivery methodologies, championing blended learning and knowledge transfer strategies that drive deep adoption and enablement
Serve as a recognized Subject Matter Expert (SME) and senior advisor, mentoring customer teams through complex Enterprise Architecture transformations and strategic architecture initiatives. Draw upon extensive, multi-sector EA experience - including engagements with leading corporations and government entities - to provide unparalleled guidance and insight
Facilitate high-impact workshops and consultancy sessions, providing ongoing advisory support across the solution lifecycle. Champion Orbus best practices to drive sustained adoption, and collaborate closely with Customer Success and Account Management leadership to ensure exceptional customer satisfaction, retention, and growth
Deliver compelling, executive-level presentations and product demonstrations, adeptly articulating the value proposition of Orbus offerings to CxO audiences and influencing technology strategy at the highest organizational levels
Collaborate with internal domain experts and Professional Services leadership to codify best practices, distil lessons learned, and contribute to the development of thought leadership, methodologies, and published assets that elevate Orbus’s market presence
Act as a strategic advocate for customer needs, proactively identifying and removing adoption barriers. Provide actionable field intelligence to Product Development, directly influencing the product roadmap and driving continuous innovation based on your deep customer and market insights
Qualification
Required
Experience of Consultancy, preferably experience of Consultancy within a software driven environment or professional services consultant role
Fluent in English
Service oriented with the motivation to meet tight deadlines and to perform individually whilst working as part of a dynamic and global team
Ability to clearly articulate and demonstrate value proposition to customers through professional services engagements
Attention to detail and ability to absorb technical information and communicate this clearly to varied audience
Excellent inter-personal skills, the ability to influence others and identify key information
Be willing to take initiative in problem identification and solution provision
Experience of working with Sales Leads and Project Managers to ensure every customer receive an exceptional customer journey
Preferred
Master's Degree or higher in Computer Science, Engineering, IT, related field of study or equivalent
Experience in Enterprise Architecture initiatives and using Enterprise Architecture platforms
Willingness for up to 50% travel as part of onsite consulting engagements
Benefits
Competitive salary and benefits (in line with experience)
Company
Orbus Software
Software Solutions for Business and IT Transformation
Founded in 2004
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-12-16Private Equity
2021-01-12Acquired
Leadership Team
Steve Fulton
Chief Executive Officer
Recent News
2025-12-02
2025-07-16
Company data provided by crunchbase