MIDFLORIDA Credit Union · 2 days ago
Loan Processor
Lakeland, FL 33803
Full-time
Onsite
Entry Level
1+ years expMIDFLORIDA Credit Union is a company known for its excellent service and positive team culture. They are seeking a Loan Processor to provide exceptional service, process loan applications, and improve the financial well-being of their members.
BankingCreditFinancial Services
Responsibilities
Provide excellent service by answering questions and fulfilling requests via phone and email in a timely and accurate manner
Improve the financial well-being of our members by offering products and services to save time and money
Process loan applications received over the phone and internet submissions
Perform full cycle lending by processing loan applications as well as underwriting loans to closing and disbursement
Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines
Perform member maintenance on existing consumer loans as required
Deliver problem solving solutions and perform research as needed
Provide technical solutions in support of MIDFLORIDA’s electronic services
Accountable for meeting productivity, quality, and sales goals
Professional and efficient communications with all departments promoting synergy
Exhibit a high degree of integrity, trustworthiness, and professionalism always
Exude a positive and professional attitude with members and partners consistently
Develop a strong understanding of customer facing technology with the ability to discuss with and enroll members in self-service options
Proactively identify ways to improve employee and member experiences
Perform other duties as assigned
Qualification
Required
1 to 3 years of consumer loan processing experience
Possess excellent customer service skills along with strong verbal and written communications skills
Thorough understanding of lending products and services
Strong multi-tasking and sound decision-making skills
Availability to work rotating shifts between the operating hours of 7:00 AM - 7:00 PM Monday through Friday, and ½-day on Saturday (roughly once every 5 weeks)
Position is an 'In office, NOT a remote position.'
Preferred
Branch/Retail consumer loan processing experience
Call Center experience
Bilingual (English and Spanish) candidates are encouraged to apply
Bachelor's Degree preferred
Benefits
Paid time off and Paid Holidays
Tuition assistance after 6 months of service
401K Plan with Employer Matching
Health, Dental, and Vision Insurance - Generous and affordable plans for employee and family
Employee Assistance Program- No waiting period to access benefit
Salary and Bonuses – Bonus programs and annual appraisals with salary increase opportunities
Company
MIDFLORIDA Credit Union
MidFlorida Credit Union deals with banking, loans and other finance-related services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Zelda Abram
Executive Vice President/Chief Financial Officer
Kevin Jones
President
Recent News
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