MIDFLORIDA Credit Union · 21 hours ago
Call Center Representative
Winter Haven, FL 33881
Full-time
Onsite
New Grad, Entry LevelMIDFLORIDA Credit Union is a company dedicated to improving the financial well-being of its members. The Call Center Representative will provide excellent service by answering questions and fulfilling requests via phone and email, while also promoting products and services to enhance member satisfaction.
BankingCreditFinancial Services
No H1B
Responsibilities
Provide excellent service by answering questions and fulfilling requests via phone and email in a timely and accurate manner
Improve the financial well-being of our members by offering products and services to save time and money
Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines
Perform member maintenance as required
Deliver problem solving solutions and perform research as needed
Provide technical solutions in support of MIDFLORIDA’s electronic services
Accountable for meeting productivity, quality, and sales goals
Professional and efficient communications with all departments promoting synergy
Exhibit a high degree of integrity, trustworthiness, and professionalism always
Exude a positive and professional attitude with members and partners consistently
Develop a strong understanding of customer facing technology with the ability to discuss with and enroll members in self-service options
Proactively identify ways to improve employee and member experiences
Perform other duties as assigned
Qualification
Required
Possess excellent customer service skills along with strong verbal and written communications skills
Must have a strong desire to help people
Proficient in the use of computers, the internet and Microsoft Office
Flexibility, resilience, and the ability to multi-task while assisting members
Time management, organization, and problem-solving abilities
A history of meeting or exceeding sales expectations
Availability to work any shift between the operating hours of 7:00 AM - 8:00 PM Monday through Saturday
A High School Diploma or equivalent is required
Preferred
Previous call center experience preferred
Bilingual (English and Spanish) candidates are encouraged to apply
Benefits
Paid time off and Paid Holidays
Tuition assistance after 6 months of service
401K Plan with Employer Matching
Health, Dental, and Vision Insurance - Generous and affordable plans for employee and family
Employee Assistance Program- No waiting period to access benefit.
Salary and Bonuses – Bonus programs and annual appraisals with salary increase opportunities.
Company
MIDFLORIDA Credit Union
MidFlorida Credit Union deals with banking, loans and other finance-related services.
Founded in 1954
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Zelda Abram
Executive Vice President/Chief Financial Officer
Kevin Jones
President
Recent News
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