NEOGOV · 1 week ago
Bilingual Career Coach
Town of East Hartford, CT
Full-time
Onsite
Mid, Senior Level
$29.12/hr - $29.12/hr
5+ years expNEOGOV is seeking a full-time Bilingual Career Coach to provide individualized and small-group assistance to East Hartford residents seeking career support. The role involves helping participants identify career paths, develop actionable career plans, and create application materials necessary for successful job searches and career advancement.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Initiate, receive, and respond to inquiries from Spanish-speaking and other job-seeking clients
Assist clients in creating and refining application materials—such as resumes, cover letters, LinkedIn profiles, and other job search documents—using best practices (with support as needed)
Provide individualized coaching on interview preparation and job search strategies (with support as needed)
Maintain accurate and timely records of client interactions, assessments, and progress using web-based project management tools
Prepare narrative and statistical reports for internal and external stakeholders
Collaborate with Town departments, including Youth and Social Services and Digital Navigation, to coordinate referrals and additional support services
Communicate and collaborate with external referral resources relevant to job seekers (e.g., legal aid, training programs)
Participate in professional development and training opportunities related to workforce development
Support outreach and communication efforts for Spanish-speaking clients, including developing programs, marketing materials, and community engagement initiatives
Perform additional administrative tasks as assigned by the Head of Workforce Development & Digital Inclusion
Qualification
Required
Spanish-language and English-language fluency required (written, verbal)
Empathy, patience, and a passion for helping individuals achieve their career goals
Strong customer service and organizational skills, and high attention to detail
Excellent communication skills, including the ability to establish trust with clients of varied education and cultural backgrounds, while maintaining confidentiality
Positive attitude, cultural sensitivity, and a sense of humor
Ability to creatively solve problems, negotiate, and handle a variety of stressful situations in a professional and positive manner
Ability to establish appropriate boundaries with clients
Ability to work independently or collaboratively
Experience with case management preferred, specifically regarding guidance, mentorship, or coaching/counseling for individuals entering and advancing in the workforce
Program and/or workforce development experience preferred, including the ability to create individual employment plans
Knowledge of computer applications (MS Suite), as well as the ability and interest in staying current with new technologies and resources
Ability to professionally work with library staff, community stakeholders, and the general public
Knowledge of basic online job seeking resources and the ability to learn how to integrate new tools into practice
High school diploma and a minimum of five (5) years of relevant experience; OR Four (4) years of college with some related experience; OR An equivalent combination of education and experience
Preferred
Professional credentials or certifications in resume writing and career coaching
Experience with case management preferred, specifically regarding guidance, mentorship, or coaching/counseling for individuals entering and advancing in the workforce
Program and/or workforce development experience preferred, including the ability to create individual employment plans
Benefits
Standard benefits
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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