Intact Insurance Specialty Solutions · 22 hours ago
Computer Operator Specialist (On-Site)
Needham, MA
Full-time
Onsite
Mid Level
$68K/yr - $96K/yr
4+ years expIntact Insurance Specialty Solutions is a leader in specialty insurance, dedicated to protecting businesses with tailored coverage. They are seeking a Computer Operator Specialist to provide 24x7 on-call support for multi-platform systems, manage production schedules, and ensure operational continuity.
FinanceFinancial ServicesInsurance
Responsibilities
Monitor and manage job scheduling, execution, and performance. Investigate job failures, document findings, and resolve issues using available tools
Process requests for job creation, deactivation, and changes across platforms with high accuracy including calendar creation, job restarts, and abend recovery
Monitor and maintain automated scripts to test and verify the availability of web-based applications using company provided tools
Monitor and respond to alerts to remote UPS systems
Complete daily shift turnover and checklists associated with tasks
Ensure all operations related procedures and processes are properly documented and maintained
Manage the configuration, activation, monitoring, and maintenance of both local and remote security camera systems, including timely response to alerts
Ensure Data Center software remains up to date with current release versions
Contribute to multiple projects as team member or lead, delivering enhancements, production support and project deliverables
Provides or coordinates support for hardware, software and environmental systems during and outside of regular business hours, including holidays and weekends as needed. Regular shift hours are 2:00 PM - 10:30 PM Monday - Friday
Qualification
Required
4+ years of related experience
Excellent communication skills and acute attention to detail
Strong interpersonal skills and ability to collaborate effectively
Knowledge of Control-M, scripting concepts (Argent Sentinel, mabl), EcoStruxuware IT Data Center, KVM
Preferred
College degree in IT or related field preferred
Azure Cloud experience helpful but not required
Benefits
Comprehensive medical, dental and vision insurance with no waiting period
Competitive paid time off programs
401(k) savings and annual contributions of up to 12% of annual salary
Mental health support programs
Life and disability insurance
Paid parental leave
A variety of additional voluntary benefits
Company
Intact Insurance Specialty Solutions
Intact Insurance Specialty Solutions offer a range of specialty insurance products sold through independent agencies and wholesalers.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-05-02Acquired
2006-11-09IPO
Leadership Team
Jeff Bellmont
Deputy SVP, US Chief Claims Officer
Carolyn Koutsaftis, SHRM-SCP
HR Business Partner
Recent News
2025-08-21
Company data provided by crunchbase