NEOGOV · 1 week ago
Permit Technician Support, I, II
PCB, FL
Full-time
Onsite
Entry, Mid, Senior Level
$19.11/hr - $29.02/hr
2+ years expNEOGOV is a company that provides specialized administrative and technical support for building inspection functions. The Permit Technician role involves assisting customers with building permits, processing applications, and ensuring compliance with regulations while delivering excellent customer service.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Accepts applications for building permits and ensures that submittals are complete
Identifies and assists applicants with application discrepancies, inconsistencies, or errors
Requests and accepts revisions to plans and additions to submittals as needed
Processes, prices, and issues building, electrical, plumbing, mechanical, gas, pool and fire safety permits through permitting software
Calculates and prepares building impact fees and answers related questions
Processes and prepares inspection requests
Notifies Inspectors of field requests; assists with entering results and comments into record
Maintains contractor files and records and verifies qualifications for permit applicants
Maintains and updates department files and records
Answers telephone and greets visitors; provides information and assistance on the operation of the office; documents complaints; refers callers and visitors to appropriate personnel
Receives and processes complaints
Prepares forms and licensing for distribution
Performs related duties
Educates visitors and callers on Florida Building Code, PCB Land Development Code, and PCB Ordinance requirements and regulations
Totals and balances receipts
Trains and supports Permit Technician Support and Permit Technician I
Handles complex assignments
Resolves complex customer service needs
Qualification
Required
Graduation from high school or possession of a GED
Two (2) years of general clerical and customer experience
Equivalent combinations of education and experience may be considered
Two (2) years of experience in construction industry, building department, or customer service in local municipal government for Permit Technician I
Possession of ICC Permit Technician certification for Permit Technician I
Possession of Notary Public or be able to become one within six (6) months for Permit Technician I
Three (3) years of progressively responsible experience in construction industry, building department, or customer service in local municipal government for Permit Technician II
Possession of ASFPM Certified Floodplain Manager designation for Permit Technician II
Knowledge of customer service principles and practices
Knowledge of modern office practices and procedures
Knowledge of basic accounting principles
Knowledge of the City and departmental policies and procedures
Knowledge of computers and job-related software programs
Knowledge of Florida Statutes, Florida Building Code, PCB Land Development Code, and PCB Ordinances
Skill in prioritizing and organizing work
Skill in providing high-level quality customer service to diverse client base
Skill in the maintenance of files and records
Skill in the use of standard office equipment such as a computer, scanner, fax machine, and copier
Skill in listening well and communicate effectively verbally and in writing with various audiences
Ability to work on a variety of assignments concurrently
Ability to be accurate and focus attention on tasks, which may be routine or repetitive, without losing concentration or becoming distracted
Ability to work effectively in a team environment
Ability to adapt to interruptions, equipment failures, unusual demands, or changing priorities
Ability to maintain appropriate keyboard skills necessary for successful job performance
Ability to establish and maintain effective working relationships with City employees, developers, contractors, builders, governmental agencies, and the public
Benefits
PTO Leave
RETIREMENT
HOLIDAYS
INSURANCE:*
457 Plan Empower Retirement
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase