HUB International · 2 weeks ago
Client Relationship Manager
Irving, TX
Full-time
Hybrid
Senior Level
5+ years expHUB International is a leader in managing lending risk associated with loan-level collateral for financial institutions. The Client Relationship Manager will support assigned lenders by providing day-to-day assistance, responding to inquiries, and ensuring customer satisfaction through effective relationship management.
Financial ServicesInsuranceInsurTechRisk Management
Responsibilities
Train/support all assigned lenders
Provide daily support to assigned existing lenders
Respond promptly and professionally to lender inquiries
Resolve service problems by clarifying the customer's complaint, determining the cause, and offering solutions
Client relationship management
Manage all details associated with a new lender at go live
Follow up with customers to ensure resolution and satisfaction
Collaborate with other departments to ensure customer needs are met
Escalate complex issues to appropriate internal teams when necessary
Qualification
Required
5-7 years of relevant experience
High school or equivalent
Excellent judgment and discretion with lenders and staff
Capacity to handle more than one task at a time
Flexibility to handle new projects and tasks
Eagerly promote the HUB culture with our lenders and our staff
Ability to handle existing and new tasks independently
Outstanding follow-up skills enabling a timely response to lenders' needs
Strong organizational skills
Keen attention to detail
Outstanding written and oral communication skills
Benefits
HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL)
FSA available
Dental plans through BCBSIL
Vision insurance through VSP
Employer paid Short Term Disability
5 Weeks of Paid Parental Leave
Employer paid Life Insurance – 2x your salary
401k -Company matching
10 paid Holidays
Floating Holidays and Personal days
Accrue Vacation and Sick time from day 1
Tuition Reimbursement
Company
HUB International
HUB International is an insurance brokerage company that offers employee benefits, business, and personal insurance products and services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$8.5BKey Investors
Leonard Green & PartnersAltas Partners
2025-05-12Private Equity· $1.6B
2023-09-15Private Equity
2023-06-22Debt Financing· $6.9B
Leadership Team
Marc Cohen
Chairman of the Board and CEO
Joseph C. Hyde
Chief Financial Officer
Recent News
Calgary Herald
2026-01-11
Company data provided by crunchbase