NEOGOV · 1 week ago
Case Records Technician (Part-Time/Limited Benefit)
Grand Haven Courthouse: 414 Washington Ave. Grand Haven, MI
Full-time, Part-time
Onsite
Entry Level
$19.64/hr - $19.64/hr
2+ years expNEOGOV is seeking a Case Records Technician to work part-time at the Ottawa County Courthouse. The role involves performing clerical tasks and processing court documents while ensuring confidentiality and accuracy in handling sensitive information.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assists customers on the phone and at the counter, court employees, and other county staff with documents, files, requirements, policies, or information. Refers customers to appropriate court offices or locations within the county depending on their needs. Operates a multi-line phone system
Reviews, accepts, and processes Personal Protection Orders, assists customers by reviewing documents for accuracy, completeness, and compliance with appropriate Court Rules and Statutes, obtains Judge’s signature or explains required procedures for submitting documents to the customer
Provides clerical support for the Circuit Court Office, including filing, sorting, prioritizing incoming mail, pulling files, handling multi-volume case files, processing documents, and information
Utilizes various computer programs (word processing, spreadsheets, document management) to format documents, spreadsheets, open cases, brochures, and training materials
Maintains accurate hearing notes in the register of actions and provides necessary paperwork to the judge
Operates an image scanning system to scan documents into a database. Indexes scanned records. Assists customers in researching documents in electronic and digitized files, microfiche, hardcopy, and other records storage media
Processes and submits state reports
Receives payments for fines, fees, court costs, reimbursement, and other court-ordered payments, and issues receipts
Processes requests from the public for court records and information
In addition to performing any or all of the foregoing functions, performs other functions as assigned to ensure fast, accurate, and cost-efficient customer service
Qualification
Required
High school diploma required, combined with some post-secondary training in business information systems, legal studies, records management, finance or other commercial field and two years of general office experience in an office position requiring extensive public/customer contact
Excellent working knowledge of procedures and requirements for archiving court records using General Records Retention and Disposal Schedule #15 – Michigan Trial Courts and General Schedule #6 – County Clerks
Good working knowledge of basic court processes, legal terminology, documents, and procedures
Fast and accurate keyboarding skills
Excellent customer service skills
Accurate mathematical skills
Working knowledge of privacy requirements related to Court, Vital, and Register of Deeds records
Computer literacy and knowledge of word processing, spreadsheet, and database applications
Knowledge of document imaging protocols and equipment operation
Excellent organizational skills and the ability to prioritize the workload
Excellent proofreading skills and attention to detail
Excellent interpersonal and human relations skills, including communication skills and active listening skills
Ability to quickly and accurately decode information and apply policies, procedures, and precedents to new problems
Must be able to lift up to 35 pounds
Must be able to access all areas of the county and court offices
Must be able to enter and retrieve information on the computer
Must be able to perform essential job functions with or without reasonable accommodations, including, but not limited to, visual and/or audiological appliances and devices to increase mobility
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
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2025-10-31
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