NEOGOV · 6 days ago
CSS Regional Case Manager / 61015182
Greenville County, SC
Full-time
Onsite
Mid Level
$41K/yr - $53K/yr
4+ years expNEOGOV is part of the South Carolina Department of Social Services, focusing on enhancing the lives of children, families, and vulnerable adults. The CSS Regional Case Manager is responsible for preparing Child Support Cases for Family Court and providing general child support services to clients, ensuring effective case management and coordination with various agencies.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
The CSS Regional Case Manager is responsible for the preparation of Child Support Cases for Family Court; performance of activities in Court; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed
Prepare cases for court, verify pleadings, affidavits, and notarizes court documents; schedule hearings, file papers with the Clerk of Court, utilizes Palmetto Automated Child Support System
Assist attorney in court; negotiate support amounts, complete form orders - support orders, genetic test agreements, continuances, contempt, and special orders
Maintain control of assigned caseload; follow agency policies and procedures, handle correspondence, prepare orders, review and modify orders, close cases, maintain case records and document all activities
Provide internal and external customer service (e.g.; respond to emails, OnBase mail, phone calls, facsimiles, etc.) within 48 hours if schedule permits
Communicate and coordinate with Clerks of Court, Intergovernmental child support agencies, and other units within the Child Support Services Division; coordinate enforcement of support obligations, coordinate intrastate and interstate genetic testing including scheduling and follow-up
Conduct interviews with custodial parents for intergovernmental cases, and other cases as necessary. Monitor and keep up with intergovernmental cases and keep other states advised of activities
Ensure personally identifying information (PII) is properly used, accessed, gathered, shared, and disposed; protect agency networks and applications by safeguarding system, equipment, and data
Perform Red Cross shelter duty or other emergency shelter duty/services as directed. Perform related duties as required
Qualification
Required
A High School Diploma and four (4) years of clerical, administrative, social work, correctional, business administration, or general business experience
An Associate Degree and two (2) years of clerical, administrative, social work, correctional, business administration, or general business experience
A Bachelor's Degree or Master's Degree may be substituted for the required experience
Must possess a valid driver's license and have access to and be able to operate a motor vehicle
Individuals must comply with necessary field work assignments
If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer
Benefits
Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
Paid Parental Leave
State Retirement Plan and Deferred Compensation Programs
Health insurance
Dental
Vision
Term life insurance
Long term disability
Flexible spending accounts for health and child care expenses
Retirement plan options
South Carolina Deferred Compensation Program
Tuition assistance
Holiday, annual and sick leave
Discounts on purchases, travel and more
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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