Rangam · 3 hours ago
RCI-BAF-5353 Site IT Support Administrator (Part-time) - Monaca, PA
Monaca, PA
Part-time, Contract
Onsite
Mid Level
$28/hr - $28/hr
3+ years expRangam is seeking a Site IT Support Administrator to provide user support and troubleshooting for IT issues. The role involves collaboration with the IS Service Desk, assisting with security compliance, and conducting IT training for staff.
ConsultingInformation TechnologySoftwareStaffing Agency
Hiring Manager
Rajguru Azad
Responsibilities
User Support and Troubleshooting: Assisting employees with IT issues, resolving hardware and software problems, and providing guidance on using IT tools effectively
Collaboration with IS Service Desk: Handling complex tickets escalated to the Service Desk, coordinating with external providers or internal teams to resolve issues
Security and Compliance: Assisting with audits, security assessments, and ensuring compliance with IT policies and standards
A monthly 30-minute IT training: Educate staff on various IT topics with focus on the use of various window applications
A good knowledge of Macros and web-based applications: Visual basic knowledge and other web-based applications
Excellent Communication Skill: Ability to patiently explain technical concepts to non-technical users
User onboarding and training: Set up new hires’ workstations, accounts, permissions, and access to printers and network drives
Provide basic end user support for Special Purpose PC's, common configuration topics for standard PC's and smartphones, printing, ect.. - Using Client system () request and incident tickets
Level 2 technician who would receive tickets in the system from the Level 1 Service Desk
Assist Internal Business Partners in placing orders for hardware and software using the standard Client tools
Qualification
Required
Bachelor's degree or equivalent is required
3 to 5 years in IT support Administrator
Excellent Communication Skill: Ability to patiently explain technical concepts to non-technical users
Strong administrative skills
Intermediate level of Microsoft Outlook Mail, Word, Excel, and PowerPoint
Critical thinking skills and problem solving ability
Time management skills
Ability to multi-task and work in a fast paced environment
Basic level understanding of Smartphone functionality, setup of email on a phone, initial Phone activation experience
Preferred
A good knowledge of Macros and web-based applications: Visual basic knowledge and other web-based applications
Working as part of a team of people, have experience in a business environment as a Team player
Company
Rangam
Rangam is a global, innovative, Total Talent management firm with the mission of accelerating meaningful employment for everyone! We are a minority-, woman-, and disability-owned firm with over 25 years of experience promoting sustainable and inclusive talent programs within our communities and employers.
501-1000 employees
H1B Sponsorship
Rangam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (2)
2023 (4)
2022 (5)
2021 (4)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
Nish Parikh
Co-founder & CEO
Hetal Parikh
Co-Founder & President
Company data provided by crunchbase