Cassi · 17 hours ago
Head of Customer Success
New York, NY
Full-time
Hybrid
Mid, Senior Level
4+ years expCassi is building the AI operating system for home operations, aiming to create a standard platform for managing homes. The Head of Customer Success will lead the customer success function, focusing on post-sale experiences, relationship management, and driving revenue through retention and expansion.
Computer Software
Responsibilities
Create and document a scalable implementation and onboarding playbook that can support our aggressive growth targets
Create and lead an A+ Customer Success function
Own partner onboardings with limited founder involvement
Conduct Quarterly Business Reviews and take a data-driven approach to ensuring healthy partner relationships
Trusted voice of Cassi for luxury partners
Complete ad-hoc projects as needed
Qualification
Required
4+ years in customer success, customer support, or account management roles, including 2+ years in a leadership or player-coach role
Revenue generator: Proven track record of driving strong logo retention and net revenue retention
White-glove support: Demonstrated ability to lead world-class implementation and onboarding for high-touch and high-expectation partners
Ability to build rapport: Exceptional interpersonal skills and ability to inspire trust with C-level executives
Data-driven: Track record of making decisions backed by numbers and managing through KPIs
Self-starter: History of taking initiative and not afraid to build processes from the ground up
Wear many hats: We're a seed-stage startup – the prospect of lending a hand across various departments and workstreams is exciting to you
Bias for Action: Comfortable moving fast, iterating, and self-correcting. We're not afraid of failure, we're afraid of slow pace
Preferred
Technical chops: Experience with APIs, integrations, and data structures to act as the liaison between our partners and the Cassi engineering team
Prior experience as Solutions Engineer, Forward Deployed Engineer, or similar role
Benefits
Equity in early-stage startup
Full medical, dental, and vision coverage
401(k)
Flexible PTO policy
Company
Cassi
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase