Axiom Technologies · 11 hours ago
Job Descrption - End User Support (EUS) Desktop Support – Level 2
St Albans, VT
Full-time
Hybrid
Entry, Mid Level
2+ years expAxiom Technologies is seeking a Level 2 EUS Desktop Support Analyst to provide advanced technical support for end-user computing environments. This role involves resolving incidents and service requests, focusing on desktop and mobile technologies while collaborating with infrastructure and application teams for continuous service improvement.
Information Technology & Services
Hiring Manager
CHIRRA OMKAR
Responsibilities
Provide Level 2 support for Windows and macOS desktops and laptops, including hardware, OS, and standard enterprise applications
Troubleshoot complex issues related to operating systems, Office 365/Microsoft 365, Outlook, Teams, VPN, printers, and peripherals
Resolve issues escalated from Level 1, ensuring adherence to SLAs and prioritization guidelines
Perform root cause analysis and document permanent fixes to reduce recurring incidents
Support endpoint management tools such as Microsoft Intune, SCCM/MECM, Jamf, or equivalent
Build, image, configure, deploy, and decommission end-user devices
Apply OS patches, software updates, and security configurations in accordance with IT policies
Support Active Directory and Azure AD user account administration (password resets, group membership, access provisioning)
Assist with MFA, conditional access, and endpoint security issues
Ensure compliance with security, data protection, and asset management standards
Accurately log, track, and update incidents and requests in the ITSM tool (e.g., ServiceNow)
Create and maintain technical documentation, KB articles, and standard operating procedures
Identify opportunities for automation and service improvement
Provide professional, customer-focused support to end users both onsite and remotely
Coordinate with Level 3 teams, vendors, and other IT functions for issue resolution
Support onboarding and offboarding activities, including device setup and access provisioning
Qualification
Required
Strong experience supporting Windows 10/11 and macOS
Solid knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Experience with Active Directory, Azure AD, and endpoint management platforms
Understanding of networking fundamentals (DNS, DHCP, VPN, TCP/IP)
Hands-on troubleshooting of desktop hardware, laptops, printers, and peripherals
Strong analytical and problem-solving abilities
Excellent written and verbal communication skills
Ability to manage multiple tasks and prioritize effectively
Customer-service mindset with attention to detail
2–5 years of experience in an IT Desktop Support or End User Support role
Preferred
Associate or Bachelor's degree in IT, Computer Science, or equivalent experience preferred
CompTIA A+, Network+, or Security+
Microsoft certifications (e.g., Modern Desktop Administrator Associate)
ITIL Foundation
Company
Axiom Technologies
Axiom Technologies was founded to meet technological needs for Australia's medium & large scale enterprises providing end to end IT solution which delivers tailored solutions across a number of different areas including hardware, software, managed services, resourcing and professional services.
1001-5000 employees
H1B Sponsorship
Axiom Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase