Meltwater · 2 weeks ago
Senior Implementation Manager
United States
Full-time
Remote
Mid, Senior Level
$36.06/hr - $40.87/hr
3+ years expMeltwater is a global company that empowers customers to make better business decisions through data. The Senior Implementation Manager will facilitate a seamless onboarding experience for new clients, ensuring they effectively adopt Meltwater's AI capabilities and receive customized training to meet their objectives.
AnalyticsArtificial Intelligence (AI)Data IntegrationPublic RelationsSaaSSocial MediaSocial Media ManagementSoftware
Responsibilities
Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts
Demonstrate strong leadership within account teams, guiding internal stakeholders to deliver seamless onboarding experiences
Coordinate internally and within clients all tasks and actions to develop a comprehensive onboarding experience
Initiate and nurture relationships with clients within the first 30 to 45 days of their subscription
Lead and manage enterprise-level clients, including Fortune 500 accounts ensuring strategic alignment, smooth onboarding, and measurable adoption of Meltwater’s AI-powered solutions
Champion innovation and the adoption of emerging technologies across implementation practices
Establish yourself as a trusted advisor and expert across Meltwater's SaaS AI platforms
Leverage AI-driven tools and data insights to enhance onboarding efficiency, optimize workflows, and deliver smarter client solutions
Assist in configuring and setting up the application to meet clients' desired outcomes effectively
Construct and manage complex Boolean logic queries and analytics for insightful data extraction
Develop customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns
Proactively identify potential risks or blockers in implementations and escalate appropriately to maintain timelines and quality
Conduct both online and in-person training sessions to facilitate platform proficiency among clients
Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans
Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions
Effectively communicate project status and deliverables with internal and external teams to ensure project success
Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication
Track milestones and document client interactions and insights to enhance overall client experience and relationship management
Identify opportunities to streamline and improve internal processes for greater scalability and client satisfaction
Qualification
Required
A Bachelor's degree or higher and a minimum of 3 years of relevant experience in a client-facing role within software support
A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport
Empathy and an innate ability to understand customer needs, fostering rapid relationship development
A keen interest in AI technologies and an understanding of how they can enhance client onboarding and operational efficiency
Business acumen and a comprehensive understanding of diverse departmental and industry requirements
Proven ability to lead cross-functional teams and influence without direct authority
Strong multitasking capability — comfortable managing several client projects simultaneously in fast-paced environments
A customer-centric mindset, recognizing the significance of maintaining robust customer relationships
Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management
Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns
A continuous improvement mindset, always seeking ways to enhance team collaboration and implementation effectiveness
A deep understanding of and passion for media, news, and current affairs
Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques
Excellent written and verbal communication skills in English
The ability to legally work in the country of hire is required for this position
Preferred
Spanish or another language is a plus
Benefits
Comprehensive paid time off that allows you to have an enhanced work-life balance
Excellent medical, dental, and vision options
401(k) matching, life insurance, commuter benefits, and parental leave plans
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters
Ongoing professional development opportunities to elevate your career
Company
Meltwater
Meltwater is a social listening platform that offers businesses insights into online reputation, industry trends, and customer behavior.
1001-5000 employees
H1B Sponsorship
Meltwater has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (10)
2023 (5)
2022 (9)
2021 (7)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$300MKey Investors
VerdaneVista Equity PartnersSilicon Valley Bank
2023-12-18Private Equity· $65M
2019-03-15Private Equity· $175M
2017-02-07Debt Financing· $60M
Leadership Team
John Box
Chief Executive Officer
Aditya Jami
Chief Technology Officer
Recent News
2025-12-19
Company data provided by crunchbase