NEOGOV · 1 day ago
Human Services Assistant - Economic Support & Independence
VA 23219, VA
Full-time
Onsite
Entry Level
$46K/yr - $64K/yr
3+ years expThe City of Richmond is committed to nurturing talent and fostering growth opportunities within its workforce. They are seeking a Human Services Assistant to provide technical, administrative, and customer service support to Benefit Programs Specialists and Self-Sufficiency Specialists in managing paperwork and processing applications for benefits eligibility.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Greeting customers and assists in completing forms
Entering customer information on applicant forms
Screening and reviewing applications used to determine eligibility
Entering information into agency automated systems and generating reports as needed
Preparing case records and written recommendations pertaining to cases assigned
Performing routine office tasks such as answering telephones, copying and scanning documents, preparing agency correspondence, mail processing, and filling
Assisting customers with Common Help (on-line system) to complete and manage client benefit applications for Medicaid, TANF and SNAP
Assisting with registering and filing clearances through State benefits systems
Gathering report facts, reading and interpreting complex public assistance policies and regulations
Other related duties as assigned
Qualification
Required
Considerable knowledge in Social and human services programs
Basic math
Familiarity with using standard office equipment such as computers, photocopiers, fax machines, etc
Demonstrated skills in reading and oral comprehension in regards to interpreting and applying established guidelines, policies, processes, and procedures
Microsoft Office Suite (e.g. Word, Excel, and Outlook)
Data entry
Gathering data and reporting data accurately
Excellent interpersonal, and oral/written communication
customer service
Basic mathematical computations
Demonstrated ability to learn and effectively use human/social services systems and software programs
read, learn, and interpret policies and procedures
multi-task
exercise sound judgment
High School Diploma or GED
3 years of administrative support experience
1 year in a human services environment preferred
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
None required
Preferred
Associate's Degree or above
Microsoft Office experience is preferred
Customer Service experience is a plus
Bilingual is a plus
Benefits
Virginia Retirement System (VRS)
Language Incentive
Referral Bonus
Tuition Assistance Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase