Monte Christo Communities · 1 week ago
RV Reservation Specialist
Fresno,CA,US
Full-time
Onsite
Entry Level
$20/hr - $26/hr
2+ years expMonte Christo Communities is responsible for managing high-volume RV reservation inquiries and bookings for short-term stays while providing exceptional customer service. The RV Reservation Specialist supports day-to-day community administrative needs and assists with park cleanliness as needed, while consistently modeling the organization’s Purpose, Values, Standards, and Core Competencies.
CommunitiesReal EstateRecreational VehiclesSmart Home
Responsibilities
Perform all duties in alignment with the Company’s Purpose, Values, Standards, and Core Competencies
Manage high-volume inbound and outbound calls, emails, and online inquiries related to short-term RV reservations
Process, modify, and confirm reservations accurately and efficiently using the reservation system and CRM
Provide clear, friendly, and timely communication to guests regarding availability, rates, policies, and park amenities
Maximize occupancy through effective reservation management and upselling when appropriate
Maintain accurate guest records, reservations, and notes within the system
Handle guest questions, concerns, and issues professionally and escalate to management as needed
Support community administrative tasks, including basic data entry, reporting, filing, and coordination with onsite teams
Communicate daily with management regarding occupancy, guest feedback, operational concerns, and recommendations for improvement
Assist with park presentation and cleanliness as needed, including picking up trash, debris, and helping maintain common areas
Support operational efficiency by coordinating with maintenance and onsite staff as needed
Ensure all guest interactions and processes comply with company policies, Fair Housing regulations, and applicable local, state, and federal laws
Build positive relationships with guests, vendors, and team members to enhance the overall guest experience
Maintain a clean, organized, and safe work environment
Carry out all responsibilities in compliance with organizational policies and procedures
Perform other duties as assigned
Qualification
Required
Ability to work independently with minimal supervision in a fast-paced environment
Strong customer service and communication skills, both verbal and written
Proven ability to manage high call volume while multitasking across systems and tasks
Excellent time management and organizational skills, with the ability to prioritize effectively
Strong problem-solving and critical-thinking skills
Sound judgment and decision-making abilities when handling guest concerns
Comfortable using reservation systems, CRM tools, and Microsoft Office Suite or related software
High School Diploma or GED
At least one-year property management or related experience
2+ years of customer service experience
1+ years of answering busy phone lines
Proficient in Microsoft Office
Bilingual in Spanish required
Excellent communication skills with a friendly & positive demeanor
Organizational abilities & strong attention to detail & problem-solving skills
Must have a driver's license and reliable transportation
Must be able to pass background and drug screening
Benefits
Eligibility for Quarterly Bonus (Ranges $0-$400, depending on park performance)
Employee referral program
Paid Time Off*
Paid Sick Leave*
401(k) with employer match*
Benefits*
Company
Monte Christo Communities
Monte Christo Communities operates manufactured mobile home communities and RV parks.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase