Northwestern Medicine · 4 hours ago
Patient Access Ops Coordinator
Palos Heights, IL
Full-time
Onsite
Mid, Senior Level
4+ years expNorthwestern Medicine is a leader in the healthcare industry focused on providing exceptional patient care. The Patient Access Ops Coordinator plays a vital role in ensuring customer satisfaction and operational efficiency by managing staff scheduling, providing training, and addressing key issues within the department.
Emergency MedicineHealth CareHospitalMedicalNutritionRehabilitation
Responsibilities
Assists with training, progressive discipline, dismissals, performance appraisals, and employee relations
Schedule staff and allocate resources across hours of operation to maximize patient access satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies
Ensure staff has access to necessary policies, procedures, training and other resources necessary to complete their responsibilities, and that policies and procedures are updated as necessary. Provide one to one coaching and mentoring
Coordinates and manages staff scheduling and coverage to accomplish optimum coverage. This may involve walking and working in multiple worksites
Identifies, analyzes and communicates key issues/trends and reports findings and recommendations to management
Provides input to management on budget issues, staffing, cost containment strategies and capital needs
Provides staff with monthly attendance review
Works on a daily basis in regards to staffing, operations, performance and goal measurement and tracking
Assists in leading and/or developing employee engagement participation and improvement
Assists in leading and/or developing plans with team, Team Lead, and Manager to ensure patient satisfaction goals are met
Leads training and coaching exercises with employees to continuously improve skill sets
Actively ensures staff compliance to Rules of Personal Conduct
Facilitates a multi-disciplinary and collaborative approach to patient care and interdepartmental problem solving/service delivery
Develops tools to support staff and enhance efficiency
Provides input into staff performance reviews. May participate with manager in conduction staff performance reviews
Reviews and approves Automated Time Reports for accuracy
Completes other duties assigned by manager
Assesses and communicates staff development needs to manager as well as providing feedback to the Manager to support periodic individual evaluations of staff
Coaches, motivates and further develops staff to support achievement of department goals and for the continued success of the organization
Plans, executes and resolves all routine technical needs of the unit (phone, copiers, fax machines, PCs, etc)
Gathers all information required for departmental reporting. Produces reports as required
Monitors daily transaction activity to ensure compliance with procedures
Identifies, investigates, and develops support for and assists in the implementation of new tools/technology necessary to maintain and improve productivity, effectiveness, quality, customer service, reduce risk and/or reduce costs
Is proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information and documenting order retrieval in notes for check-in person
Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information into registration system
Understands departmental and individual quality metrics
Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions
Evaluates procedures and suggests improvements to enhance customer service and operational efficiency
Participates in departmental quality improvement activities
Provides ideas and suggestions for process improvements within the department. Monitors registration and scheduling, including insurance verification to ensure processing within prescribed quality standards
Adjusts processes as needed to meet standards
Uses organizational and unit/department resources efficiently
Acts as a training resource for new staff and a resource for coworkers, sharing process and workflow information
Qualification
Required
Four to seven years of increasingly responsible positions within a related health care or customer service setting
Excellent interpersonal verbal communication skills
Excellent problem solving skills
Received favorable annual performance reviews if internal applicant in the past one to two years
Ability to read and communicate effectively in English
Basic computer skills
Ability to type 40 wpm
Excellent verbal and written communication skills
Ability to multi-task
Customer service-oriented
Excellent organizational, time management, analytical, and problem solving skills
Preferred
Strong leadership, organization, planning and time management skills
Strong personal computer skills (Word, Excel, PowerPoint, Visio)
Excellent verbal and written communication skills
Excellent interpersonal skills
Training experience
Demonstrated problem solving skills
Technical competence in appropriate health care provider areas
Supervisory experience or training
Benefits
Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Company
Northwestern Medicine
Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine around a strategic vision to transform the future of health care.
10001+ employees
H1B Sponsorship
Northwestern Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (66)
2023 (70)
2022 (78)
2021 (35)
2020 (39)
Funding
Current Stage
Late StageTotal Funding
$25M2018-06-26Grant· $25M
Leadership Team
Howard Chrisman, MD
President and CEO
John A. Orsini, CPA
Senior Vice President and Chief Financial Officer
Recent News
2026-01-13
Near North Health
2025-12-01
Company data provided by crunchbase