Proofpoint · 2 weeks ago
Manager, Enterprise Services
Arizona
Full-time
Onsite
Senior Level
$136K/yr - $214K/yr
5+ years expProofpoint is a global leader in human- and agent-centric cybersecurity. They are seeking a Manager, Enterprise Services to lead a team of Technical Account Managers focused on driving technical success and adoption across their enterprise customer base, ensuring customers realize maximum value from Proofpoint solutions.
EmailEnterprise SoftwareInformation TechnologyNetwork SecuritySaaS
Responsibilities
Lead and develop a team of Technical Account Managers, providing mentorship, performance feedback, and career development
Drive operational excellence by implementing best practices, playbooks, and processes for technical engagement and lifecycle management
Monitor customer health and program delivery, ensuring TAMs proactively address risks and deliver value-based outcomes
Collaborate cross-functionally with Support, Engineering, and other Customer Success teams to resolve any escalations and improve the customer experience
Report on team performance and customer metrics, using data-driven insights to guide strategy and resource allocation
Support strategic accounts by participating in executive-level technical discussions and customer business reviews as needed
Qualification
Required
5+ years of experience in Technical Account Management, Customer Success, or related customer-facing roles in SaaS or cybersecurity
2+ years of experience managing, mentoring, and leading a customer-facing, technically oriented team
Strong technical acumen with the ability to understand and articulate complex solutions (cybersecurity experience preferred)
Very strong customer service, and excellent communication and relationship-building skills, including experience engaging with executive stakeholders
Proficiency in tools such as Salesforce, Gainsight, and reporting platforms (Power BI or similar)
Adaptable and willing to learn new technologies
A data-driven mindset with experience using metrics to improve team performance and customer outcomes
Benefits
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Flexible time off
A comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year
A three-week Work from Anywhere option
Company
Proofpoint
Proofpoint provides cloud-based email security, e-discovery, and compliance solutions for companies to protect sensitive business data.
1001-5000 employees
H1B Sponsorship
Proofpoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (52)
2023 (47)
2022 (103)
2021 (71)
2020 (54)
Funding
Current Stage
Public CompanyTotal Funding
$885.5MKey Investors
DAG VenturesBridgescale PartnersMeritech Capital Partners
2021-04-26Acquired
2019-08-21Post Ipo Debt· $800M
2012-04-20IPO
Leadership Team
Sumit Dhawan
CEO
Michael Frendo
Chief Technology Officer, Engineering
Recent News
2026-01-06
2025-12-18
Company data provided by crunchbase