Ignite IT · 15 hours ago
Technical Deputy Program Manager
Suitland, MD
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expIgnite IT is seeking a high-caliber Technical Deputy Program Manager to partner with the Program Manager for a mission-critical contract with the Census Bureau. This role involves providing technical guidance between program management and engineering teams, overseeing operations across data centers and cloud environments while driving modernization efforts.
Information Technology & Services
Responsibilities
Oversee daily technical operations across on-premises data centers and hybrid cloud environments
Work with the customers to shape requirements and develop roadmaps and plans
Act as the primary bridge between the program office and the technical leads (e.g., Operations and Engineering) to ensure project plans and schedules are met
Proactively identify and resolve systemic bottlenecks across the program whether they are technical, procedural, or resource-based to improve operations
Manage optimized staffing levels across multiple shifts to ensure high-priority engineering projects do not compromise the stability of baseline operations
Spearhead a comprehensive review of the program's Knowledge Base, replacing outdated documentation with 'living' wikis and version-controlled scripts that ensure consistency across all shifts and locations
Qualification
Required
Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related technical field
8+ years in IT Infrastructure, with at least 3 years in a leadership/management capacity for large-scale data center/cloud contracts (:$50M+ in value)
Ability to manage difficult / highly demanding customers by setting realistic expectations and translating technical setbacks into business-risk assessments
Proven Experience breaking down 'silos' between operations and engineering teams to achieve project outcomes
Ability to perform 'Root Cause Analysis' on the program's processes, finding where technical debt or resources are slowing down program/service delivery
Certification: PMP and ITIL Foundations
Benefits
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance
Company
Ignite IT
Ignite IT delivers customer-focused teams that bring a CX (Customer Experience) renaissance to our private and public sector clients.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Avo Reid
Chief Strategy Officer
Company data provided by crunchbase