DCE Solar · 19 hours ago
Technical Support Specialist I
Cornelius, NC
Full-time
Hybrid
New Grad, Entry Level
0+ years expDCE Solar is a privately-owned solar services firm focused on developing industry-leading solar solutions. The Technical Support Specialist I provides technical support for customers and internal teams related to solar racking system design and installation, assisting with inquiries and documentation while learning about installation practices.
ConstructionRenewable EnergySolar
Hiring Manager
Lauren Close
Responsibilities
Assist in responding to customer and internal technical inquiries related to solar racking systems and installation methods
Support troubleshooting of common installation and constructability questions under supervision
Escalate complex or project specific issues to senior technical staff or Engineering as required
Review and interpret basic engineering drawings, layouts, and installation manuals with guidance
Assist in confirming product compatibility based on general site conditions and documented standards
Support maintenance of technical documentation, FAQs, and internal knowledge bases
Learn standard installation practices and common field challenges for ground mount racking systems
Review site photos and installer feedback to help identify potential concerns related to terrain or soil conditions
Participate in site visits, training sessions, or inspections for learning purposes as needed
Enter and maintain accurate technical records in CRM and document control systems
Track support requests and follow established workflows and SOPs
Develop familiarity with internal tools, processes, and cross functional communication
Qualification
Required
0–2 years of experience in solar, construction, engineering support, or a related technical field (internships acceptable)
Basic understanding of solar PV systems and ground mount racking concepts
Ability to read and understand technical drawings at a foundational level
Awareness of environmental factors affecting installations (soil conditions, wind, snow, corrosion)
Proficiency with Microsoft Office (Excel, Word, Outlook, Teams)
Strong willingness to learn technical products, standards, and processes
Strong communication skills and attention to detail
Ability to work collaboratively in a team based environment
Preferred
Exposure to solar installation, field support, or construction environments
Coursework or degree in Engineering, Construction Management, Renewable Energy, or related field
Basic familiarity with CRM systems or technical documentation tools
Interest in pursuing NABCEP or other relevant certifications
Company
DCE Solar
DCE Solar's motivation is to set the industry standard for quality, safety, and performance.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Chuck Backus
Chief Financial Officer
Recent News
2025-09-04
Company data provided by crunchbase