NEOGOV · 5 days ago
Open Enrollment Support Specialist(Insurance Technician 3)
Thurston County – Tumwater, WA
Full-time
Hybrid
Entry, Mid Level
$3,752/mo - $5,011/mo
2+ years expNEOGOV is seeking qualified individuals for the Open Enrollment Support Specialist positions within the Office of the Insurance Commissioner. The role involves assisting consumers with understanding their insurance options, resolving issues, and advocating for fair treatment in the insurance market.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Explains complex insurance rules and procedures, answers questions and resolves matters for property, casualty, life, health and disability, and Medicare lines of insurance
Responds to the most frequently asked questions from callers regarding SHIBA and Producer Licensing and Oversight program-related insurance issues
Assists producers in the navigation and use of the Producer Licensing and Oversight webpages, provides technical information, and makes recommendations regarding what actions insurance producers need to take to comply with licensing requirements
Updates the ORCA and STARS databases with information regarding calls, complaints and informational cases answered by phone, email, secure web form and live chat
Assists callers by helping them to navigate insurance information on the Consumer Protection Division webpages, which includes the OIC statutes and regulations for complex, technical information for providers, consumers and producers
Understands the delineation between complex insurance questions and matters, and escalates them, as appropriate, for response by an analyst or complaint coordinators
Assists consumers and beneficiaries that may need language access and/or an accommodation based on unit processes and procedures that relate to the American Disabilities Act. This may include documenting oral inquiries and complaints
Ensures phone and live chat duties are covered to provide seamless customer service. This requires monitoring relevant systems to ensure adequate coverage
Qualification
Required
High School graduation or GED and two (2) years' experience as an Insurance Technician 1 or equivalent experience providing basic and general written or telephonic clerical duties in a call center or similar environment
High School graduation or GED and one (1) year as an Insurance Technician 2 or equivalent experience providing basic and general written or telephonic clerical duties in a call center or similar environment
An associate's degree with a focus in business administration, public administration or related field will substitute for up to 2 years of professional work experience
Two (2) years of experience entering and retrieving data from software systems or databases to respond to customer inquiries and to produce routine reports
Intermediate level skills in Microsoft Word, Excel and Outlook
Ability to accurately type at least a minimum of 40 words per minute
Demonstrated evidence of superior writing skills and a scrupulous attention to detail
Preferred
Fluent verbal communication skills in Spanish, Korean, Russin, Vietnamese, Mandarin, Cantonese, or other language as identified as needed by the agency with the ability to score 'Advanced Mid-skill level' on the oral proficiency assessment by the American Council for the Testing of Foreign languages
Two (2) or more years of verifiable experience interpreting and applying basic insurance rules and procedures to resolve customer questions and complaints
Two (2) or more years of experience in the insurance industry in Washington State
Bachelor's degree from an accredited university in business administration, public administration, law, public health, health administration or a related field
Benefits
Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
Wellness programs: Invest in your well-being with on-site resources and initiatives.
Work-life balance: Flexible schedules with telework opportunities.
Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.
Insurance Benefits: Employees and their families are covered by medical (including vision), dental and basic life insurance.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.
Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation: State Employees are members of the Washington Public Employees' Retirement System (PERS).
Employees also have the ability to participate in the Deferred Compensation Program (DCP).
Public Service Loan Forgiveness: If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness.
Holidays: Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Sick Leave: Full-time employees earn eight hours of sick leave per month.
Vacation (Annual Leave): Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165.
Military Leave: Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave: Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.
Additional Leave: Leave Sharing, Parental Leave, Family and Medical Leave Act (FMLA), Leave Without Pay.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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