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Biogensys · 15 hours ago

Business Analyst

Phoenix, AZ

Contract

Hybrid

Mid Level

Biogensys is seeking a Business Analyst to support short-term Co-Ag projects by implementing technology solutions that enhance business processes and customer satisfaction. The role involves evaluating tools, mapping processes, configuring systems, and training teams to ensure successful adoption of these solutions.

ConsultingInformation Technology

No H1B

Responsibilities

Under limited supervision, this position supports short-term Co-Ag projects by assessing, recommending, and implementing technology solutions to improve business processes and customer satisfaction

The incumbent will evaluate available tools (e.g., Alchemer, Microsoft Teams Premium, RedCAP, ASIIS), recommend the best solution for specific workflows, map end-to-end processes, configure systems, and train small teams to ensure successful adoption

This role may also conduct targeted research to support programmatic decision-making and improve operational reach

Conduct capability assessments of approved platforms (Alchemer, Teams Premium, RedCAP, ASIIS) for survey, communication, and data tracking needs

Compare features, compliance requirements, and integration options; prepare recommendation reports for leadership

Perform needs assessments with stakeholders; document current workflows and identify gaps. Develop future-state process maps and functional requirements aligned with Co-Ag objectives

Configure selected tools (e.g., Teams Voice auto attendants, call queues; Alchemer surveys; RedCAP forms)

Build automated workflows using Power Automate and dashboards using Power BI for customer satisfaction tracking

Conduct implementation testing; validate functionality against requirements

Troubleshoot issues and coordinate with IT/OET for technical support

Develop SOPs, quick-start guides, and training materials. Train small teams on system use, reporting, and process compliance

Conduct targeted research to support programmatic decision-making, such as identifying provider networks (e.g., VFC providers) or evaluating available tools and functionalities to improve operational reach and efficiency

Track milestones, prepare progress reports, and communicate status to sponsors and stakeholders

Ensure deliverables meet Co-Ag grant requirements and County standards

Qualification

AlchemerPower BIPower AutomateProcess mappingTechnical supportTraining materials developmentStakeholder communication

Required