Customer Relationship Management Lead jobs in United States
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CoreTek Labs · 23 hours ago

Customer Relationship Management Lead

positionUnited States
timeContract
remoteRemote
senioritySenior Level, Lead/Staff
money$70/hr - $70/hr
date5+ years exp

CoreTek Labs is seeking a CRM Lead to oversee customer relationship management initiatives. The role involves leading CRM operations, managing projects, and ensuring best practices in customer service are implemented effectively.

Computer Software
Hiring Manager
Podila Satish
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Responsibilities

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion)
Solid understanding of customer service operations and CRM/contact center best practices
Strong communication, stakeholder management, and onsite leadership skills
Ability to create detailed functional and technical documentation
Experience managing projects in cross-functional enterprise environments

Qualification

CRM leadershipOracle Service CloudCustomer service operationsOracle certificationsProject managementStakeholder managementOnsite leadershipScripting JavaScriptScripting PHPMiddleware/integration toolsCustomer experience analyticsCommunication skillsTechnical documentation

Required

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion)
Solid understanding of customer service operations and CRM/contact center best practices
Strong communication, stakeholder management, and onsite leadership skills
Ability to create detailed functional and technical documentation
Experience managing projects in cross-functional enterprise environments

Preferred

Oracle certifications (e.g., Oracle B2B Service Certified)
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud)
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting)

Company

CoreTek Labs

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CoreTek Labs that specializes in Project Management, Product Engineering, Technology Consulting & Staff Augmentation.
dateFounded in 2021
location
Wilmington, Delaware, USA
people-size51-200 employees
web-link
https://www.coretek.io/

Funding

Current Stage
Growth Stage

Leadership Team

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Pradeep Kanneganti
CEO and Founder
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Company data provided by crunchbase