NEOGOV · 1 week ago
Constituent Services Advisor, Part-Time
18372-7926, PA
Full-time, Part-time
Onsite
Entry Level
$18.15/hr - $18.15/hr
1+ years expNEOGOV is part of the Pennsylvania House of Representatives, Democratic Caucus, seeking a Constituent Services Advisor to assist members in the District Office. The role involves providing a variety of administrative and governmental services for constituents, including responding to inquiries and managing correspondence.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Monitor and respond to Constituent inquires through a variety of mediums from in-person arrival, telephone and email to social media platforms. Response may require a request to call in to the district to further assist in determining the nature of the need and the relevant staff member to provide further assistance
Process PennDOT, property tax, rent-rebate, PACE, birth/death certificates, nursing licenses, fishing and boating forms, and other constituent-related materials. Track Penn DOT work via PennDOT Tracking System
Receive, sort, and route mail; maintain and direct publications. Answer constituent mail, process mailings and prepare written correspondence on behalf of Member. Research, prepare appropriate and thoughtful written responses to constituent inquiries that reflect the Member's wishes, position, or legislative record on various public policy issues. Prepare citations and fax them to the Legislative Reference Bureau for processing. Maintain a constituent contact database and spreadsheet files as required by Member
Cultivate and maintain relationships with local businesses and government officials. Coordinate and attend activities for constituent groups. Represent the Member at events in the district when the Member is unavailable
Perform clerical duties as needed, such as typing, faxing, filing, photocopying, collating, and bulk mailing preparation. Order, receive, and maintain office supplies. Manage Member's calendar/scheduling in conjunction with Harrisburg office. Review and pay monthly legislative bills, maintain checking account, and process expense vouchers for expense reimbursement. Interact with Harrisburg office staff; coordinating workload accordingly
Performs any other legislative work-related duties as assigned
Qualification
Required
High school diploma or general education degree (GED); plus a certificate/degree in office/clerical skills from a college or business/technical school; or one year related experience; or equivalent combination of education and experience
Ability to complete tasks in MS Office Suite (Word, Excel, Access, Outlook, PowerPoint), Legislative Data Processing Center, and Indigov (constituent tracking system) software applications on a desktop computer system
Ability to read, analyze, interpret and compose general business correspondence
Ability to effectively present information and respond to questions from superiors, constituents, and the general public
Ability to effectively communicate with the public
Ability to converse fluently in a secondary language is a plus
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to get along with others and work effectively as a team player; ability to concentrate for extended periods of time
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Benefits
Paid Holidays
Paid Annual, Personal and Sick Leave
State Employee Assistance Program (SEAP)
Pension/Retirement Plan offered through State Employee Retirement System (SERS)
Group Life Insurance
Sick Parental and Family Care Absence (SPFCA) (if eligible)
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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