NEOGOV · 2 weeks ago
Variable HCA Visitor Services Associate
Lakewood, CO
Full-time
Onsite
Entry Level
$16.23/hr - $16.23/hr
1+ years expThe City of Lakewood is dedicated to upholding values of performance excellence and customer service. The Visitor Services Associate serves as the initial point of contact at facilities, assisting patrons with various services and performing administrative tasks to ensure excellent experiences.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Interact professionally with the public as an initial point of contact at HCA location front desks
Sell tickets and facilitate class registrations in person and over the phone utilizing CivicRec, Accesso Showare and/or other software programs
Conduct accurate and timely cash, credit, and similar transactions for sales of City goods and merchandise
Proficiently use Microsoft Office applications (Word, Excel, Outlook, etc.)
Have the ability to manage multiple responsibilities with changing priorities
Comfortable with working desk alone in evenings for classes, programs, or performances or LCC show time/walk-up sales
Interact with others in a positive manner and handle challenging customer service issues appropriately
Arrive on time for scheduled shifts, dressed appropriately and prepared to maintain a positive rapport with both the public as well as staff
Learn new procedures quickly and stay abreast of promotions for both HCA and rental events
Respond appropriately to emergency situations according to standard policies and procedures
Other duties as assigned
Qualification
Required
Minimum of one-year digital point-of-sale or registration experience, preferably in a cultural environment
High school diploma or equivalent is required
Proven effective customer service skills
Accurate cash handling and reconciliation skills
Ability to work variable shifts including days, evenings and/or weekends
Able to communicate effectively and respectfully in writing, in person or on a phone
Ability to establish and maintain effective working relationships with supervisor, employees, volunteers and patrons
Demonstrated ability to make sound decisions, solve problems, exercise good judgement and initiative to anticipate needs of customers and the organization
Proficient skill and ability with the Microsoft Office suite of software and applications
Able to be prompt and reliable
Able to pass a thorough background check to demonstrate responsibility and integrity
Preferred
Background in arts & culture and/or knowledge of arts venue operations
Patron services or box office experience preferred for assignment to Lakewood Cultural Center
For assignment to Washington Heights, experience with pottery operations, weaving/fiber arts, or other visual arts is preferred
For assignment to the Heritage Lakewood Belmar Park, a demonstrated appreciation for local historical education, interpretation or appreciation is preferred
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase