TransUnion · 3 months ago
Customer Engagement Consultant
Chicago, Illinois
Full-time
Hybrid
Senior Level
$72K/yr - $105K/yr
5+ years expTransUnion is a company that fosters a welcoming and energetic environment encouraging collaboration and innovation. The Customer Engagement Consultant will own the delivery of data solutions, build relationships with customers, and collaborate with various teams to ensure solutions meet business needs.
Credit BureauFinancial ServicesInformation TechnologyLegal
Responsibilities
Own the end-to-end delivery of batch data solutions—from customer engagement and requirements gathering to solution configuration, validation, and fulfillment
Build trusted relationships with high-value customers, acting as a strategic advisor and ensuring solutions deliver measurable business value
Collaborate with sales, product, and technology teams to define, configure, and deliver solutions that meet both operational and strategic needs
Manage a portfolio of diverse solution delivery projects, balancing priorities, timelines, and stakeholder expectations
Guide customers through platform transitions and evolving capabilities, ensuring smooth adoption and alignment with business goals
Act as a subject matter expert—translating complex requirements, advising on compliance risks, and supporting internal and external stakeholders
Drive continuous improvement by identifying process gaps, leading internal initiatives, and contributing to operational efficiency and innovation
Handle escalations with professionalism, resolving issues effectively while maintaining customer confidence and protecting TransUnion’s reputation
Operate within governance and compliance frameworks, ensuring all solution activities meet regulatory and internal standards
Qualification
Required
Bachelor's degree or equivalent experience, ideally in Financial Services, Data Analytics, Business Analysis, or a related field
5+ years' experience in solution delivery, data or business analysis, product management, or software development—preferably in a regulated or compliance-heavy industry
Proven ability to design, deliver, and validate data-driven solutions that meet complex business needs
Experience interpreting large datasets and translating insights into actionable recommendations
Experience in translating business requirements into executable configurations and collaborating effectively with technical teams
Experience communicating technical concepts to both expert and non-technical audiences, adapting style to suit the context
Experience managing multiple priorities and projects independently in a fast-paced, evolving environment
Experience delivering solutions within regulatory frameworks such as consumer credit, data privacy, and data governance, understanding their impact on solution design
Demonstrated experience as proactive problem-solver with a strong sense of ownership, able to identify process gaps and drive improvements
Preferred
Strong interpersonal and relationship management skills, with the ability to build trust and engage effectively with high-value customers
Excellent communication skills—able to tailor messaging for both technical and non-technical audiences, and present solution outcomes with clarity
Skilled in managing conflict and navigating complex conversations while maintaining professionalism and protecting the TransUnion brand
Confident leading customer engagements and cross-functional collaboration, fostering shared ownership and alignment
Highly adaptable—able to shift between strategic thinking and hands-on problem solving in a dynamic, fast-paced environment
Strong sense of accountability, attention to detail, and organizational discipline—able to manage multiple priorities with composure
Customer-centric and proactive, with a continuous improvement mindset and a natural curiosity to deepen expertise and drive value
Benefits
Flexible time off for exempt associates
Paid time off for non-exempt associates
Up to 12 paid holidays per year
Health benefits (including medical, dental, and vision plan options and health spending accounts)
Mental health support
Disability benefits
Up to 12 weeks of paid parental leave
Adoption assistance
Fertility planning coverage
Legal benefits
Long-term care insurance
Commuter benefits
Tuition reimbursement
Charity gift matching
Employee stock purchase plan
401(k) retirement savings with employer match
Access to TransUnion’s Employee Resource Groups
Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.
Company
TransUnion
TransUnion provides total credit protection all in one place from credit alerts, credit reports and credit scores.
10001+ employees
H1B Sponsorship
TransUnion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (145)
2024 (134)
2023 (180)
2022 (227)
2021 (159)
2020 (186)
Funding
Current Stage
Public CompanyTotal Funding
$1.41B2018-04-26Post Ipo Debt· $1.4B
2015-06-25IPO
2014-10-16Series Unknown· $7.25M
Leadership Team
Christopher Cartwright
President and Chief Executive Officer
David Oliveira
Senior Vice President of Media Vertical Partnerships
Recent News
BiometricUpdate.com
2026-01-16
Company data provided by crunchbase