firstPRO, Inc · 4 hours ago
Senior Telecommunications Engineer
Boston, MA
Contract
Hybrid
Senior Level
5+ years expfirstPRO is now accepting resumes for a Senior Telecom Engineer role. The successful candidate will lead efforts to modernize the telephony stack, transforming legacy voice infrastructure into a cloud-enabled collaboration ecosystem while ensuring scalability and security.
Professional ServicesRecruitingStaffing Agency
Responsibilities
Own end-to-end voice/UC/CC architecture (on-prem PBX and Contact Center, future UCaaS/CCaaS) including dial plans, call routing, auto attendants, hunt groups, voicemail, video, and fax
Define, document, and enforce configuration standards, security controls, versioning, and e911 policies across platforms and sites
Lead design reviews for Contact Center solutions including IVR, Studio/scripting, call flows, workforce engagement/recording, and quality management
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, or equivalent experience
5+ years in enterprise voice infrastructure, UC/CC architecture, and voice systems administration/operations
Demonstrated breadth across UC/CC domains: UC, CC, SIP, dial plans, CDR/call tracing
Company
firstPRO, Inc
firstPRO provides talent delivery strategies that attack critical gaps surrounding today's modern workforce.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
April Nagel
CEO firstPRO, Inc.
Phil Nagel
CEO
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