NEOGOV · 1 week ago
Program Assistant II - Division of Child Welfare, Child Protection and Prevention Team
Denver, CO
Full-time
Hybrid
Mid, Senior Level
5+ years expNEOGOV is part of the State of Colorado's Department of Human Services, and they are seeking a Program Assistant II to provide program and administrative support to the Child Protection and Prevention and Youth Services Unit staff. The role involves managing the day-to-day DCW Complaint Process and providing various administrative assistance duties to ensure effective operations within the division.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide administrative support for 15 Child Prevention and Protection Unit staff including the Unit Manager
Interpret and/or explain program specific policies, processes, and other guidelines
Coordinate procurement related activities, processes and policies, including purchase orders, payment vouchers, etc
Create, revise and implement unit policies related to workflow, coverage, correspondence and timeliness. Organize and establish work processes to provide support to management
Manage unit P-card
Lead, manage and coordinate the day-to-day DCW Complaint Process
Develop and maintain complaint tracking process
Evaluate the efficiency of the established processes
Design and update process for Complaint Process
Record complaints daily
Ensure that complaint records are always up to date and saved digitally
Analyze data related to the complaint process
Gather data from complaint tracking sheet
Report on the number and type of complaints
Prepare Data Summary
Collaboration with Division Deputy Director, County Intermediary Administrator, County Intermediaries, CPP Unit Manager County and County Staff to identify process improvement opportunities
Ensure the successful implementation of the complaint processes
Child Protection and Prevention Unit Support for the Child Protection Task Group
Differential Response Leadership Council; Substance Use Disorder and Substance Exposed Newborn
Human Trafficking Task Group; Children’s Justice Act Task Group
Child Welfare Prevention Task Group (CWPTG)
Core Services Program
Performs other duties as assigned to support department and division objectives
Other Division of Child Welfare program and administrative assistant duties as assigned
Provide backup assistance to other support staff when they are out of the office when requested
Qualification
Required
Five (5) years of relevant experience in an occupation related to the work assigned to this position
A combination of related education and/or relevant experience in an occupation related to the work assigned equal to five (5) years
Preferred
Experience in working in the Colorado Child Welfare system
Strong verbal and written communication skills
Benefits
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHub state employee discount program
Employee Wellness program
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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