Human Services Benefits Programs Supervisor jobs in United States
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NEOGOV · 4 days ago

Human Services Benefits Programs Supervisor

positionAlexandria, VA
timeFull-time
remoteOnsite
senioritySenior Level
money$80K/yr - $94K/yr

The City of Alexandria is a historic city in northern Virginia, and they are seeking a Human Services Benefits Programs Supervisor to oversee public benefit programs and service delivery operations. The role includes supervising staff, ensuring compliance with policies, and improving departmental efficiency.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Supervising public benefit programs, service delivery for calls and in-person customer service operations, Alex 311 for DCHS
Oversees administrative work for department mail and scanning program documents
Assigns, reviews, and coordinates the work of staff responsible for the provision of public benefits assistance
Ensures work quality and adherence to established policies and procedures
Responsible for the training and development of staff competencies in the determination and redetermination of the eligibility of individuals and families for financial and medical assistance
Participation in SNAP and food distribution programs
Information and referral to programs and community resources
Responsible to assist in improving the efficiency and effectiveness of department operations
Responsibility for special projects and on-going tasks related to management functions such as short and long-range planning, program evaluation, program development, performance measurement, management and organizational analysis, and management systems design and implementation

Qualification

Public benefit programsCustomer service operationsStaff supervisionProgram planningProgram evaluationOrganizational analysisLeadershipCommunication

Required

Supervisory experience in public benefit programs
Experience in service delivery for calls and in-person customer service operations
Knowledge of eligibility determination and redetermination for financial and medical assistance
Experience with SNAP and food distribution programs
Ability to train and develop staff competencies
Experience in program planning, administration, and evaluation
Ability to ensure work quality and adherence to established policies and procedures
Strong leadership and innovative approaches to management functions
Ability to assist in improving the efficiency and effectiveness of department operations
Experience with short and long-range planning, program evaluation, and performance measurement

Company

NEOGOV

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Glassdoor3.5
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NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
dateFounded in 1999
location
El Segundo, California, USA
people-size501-1000 employees
web-link
http://www.neogov.com

Funding

Current Stage
Late Stage
Total Funding
$700M
Key Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity

Leadership Team

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Shane Evangelist
CEO
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Brandon McDonald
Head Of Marketing
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