STS Group Inc · 4 hours ago
Service Coordinator
Madison, AL
Full-time
Onsite
Entry Level
$23.76/hr - $28.61/hr
2+ years expSTS Group Inc is seeking a Service Coordinator responsible for organizing, scheduling, and tracking service calls and technician assignments. This role acts as the communication hub between customers, field technicians, and internal departments to ensure timely and efficient service delivery.
AutomotiveFinancial ServicesInformation Technology
Responsibilities
Schedule and dispatch technicians based on priority, location, and skill set
Manage real-time adjustments due to technician availability, emergencies, or part delays
Open, monitor, and close service tickets in the CRM/ERP system (e.g., NetSuite, ServiceNow)
Ensure all required information (notes, parts used, time logs) is accurately captured
Serve as the primary point of contact for incoming service requests
Provide customers with status updates, ETAs, and post-service follow-ups
Communicate job expectations and assist with troubleshooting or escalations
Coordinate parts, tools, or documentation required for service completion
Maintain accurate service records for billing and historical tracking
Generate daily or weekly reports for job progress, backlog, and performance metrics
Qualification
Required
Strong organizational and time-management skills
Excellent communication (written and verbal) and customer service skills
Proficient in Microsoft Office and service management systems (ERP/CRM)
Ability to multitask and adapt to a fast-paced environment
High school diploma or equivalent
Preferred
2+ years in a dispatching, coordination, or administrative role
Associate's degree
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Company
STS Group Inc
STS Group is formed by front-line technicians who understand that customer service is a top priority.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Eric Vann
Chief Operating Officer
Adam T. Stephens, MBA
Chief Development Officer
Recent News
Company data provided by crunchbase