NEOGOV · 4 days ago
Traffic Management Specialist, Control Room Operator
Salt Lake County, UT
Full-time
Onsite
Entry Level
$18.77/hr - $28.16/hr
1+ years expThe Utah Department of Transportation (UDOT) is looking for a skilled individual to be a Traffic Management Specialist for the Traffic Operations Center (TOC) Control Room. This position is responsible for monitoring and managing traffic to maximize flow and safety, staffing the Control Room 24/7 to respond to incidents and provide information to the public.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Ensure high quality traffic operations in the Traffic Operations Center control room
Assist the Shift Supervisor when necessary as UDOT's Incident Manager for all Level 1 classified incidents and act as the main correspondent for all subsequent incidents
Assist the Shift Supervisor by helping to manage multiple control room activities such as coordination with media, the Dept of Public Safety, and Community Relations
Provide communication and coordination with all UDOT regions, the Incident Management Team, and the Utah Highway Patrol
Ensure that safety standards and quality assurance processes are followed, and, in the case of a serious incident or weather situations, may be required to work for an extended period during this time
Make decisions in the Control room in accordance with UDOT's Comprehensive Incident Management Plan, focusing on quick clearance of incidents and good data reporting
Participate in after action reviews and training exercises, help generate reports and documentation, and maintain quality data
Serve as a contact for public information requests and complaints made to the TOC
Ensure high quality customer service in the Control Room
Monitor Utah's state-run transportation system for any and all incidents or occurrences that affect traffic flow and/or present a life safety issue
Maintain accurate records, logs, and data
Receive and evaluate incoming calls, determine whether emergency or routine and prioritize each; determine who needs to respond to call, relay instructions and questions
Generate accurate and concise information in response to a variety of problems
Ensure publications and information released to the media/public are accurate and consistent with agency objectives
Qualification
Required
High school diploma or equivalent
At least one year of customer service experience
The ability to work in an environment that has a high risk impact to the mental and emotional state. Operators encounter stressful situations that will expose them to graphic details, including death and injury through radio communications, video surveillance, and written reports from the emergency dispatch system and news reports. These incidents are not limited to fatalities
Principles, theories, and practices of Emergency Management
Excellent customer service skills and quality customer service output
Use multiple computer software programs to detect, verify, respond to, and log incidents
Knowledge of Traffic Incident Management (TIMs)
Interact with the public, external partners, news, and other agencies with professionalism, ensuring the continued growth and enhancement of UDOT's relations with these groups
Ability to problem solve in high pressure situations
Interpret a variety of instructions in written, oral, or other form
Generate accurate and concise information in response to a variety of variables
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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