NEOGOV · 6 days ago
Intermittent Library Associate II
Various - Seattle area, WA
Full-time
Onsite
Entry Level
$29.39/hr - $29.39/hr
2+ years expThe City of Seattle's Seattle Public Library is seeking Intermittent Library Associate II positions to provide customer service and clerical support to patrons. The role involves checking in and out materials, registering patrons, and assisting with the organization of library resources.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide Circulation and Lending Services for Patrons: Serves as a front desk customer service representative. Provides friendly, responsive customer service to patrons; checks materials in and out; renews and reserves materials; collects fees; registers patrons for library cards; resolves patron account issues; applies the Library’s circulation policies and procedures; gives directions or information to patrons regarding the location and use of Library materials, equipment and resources; and assesses the nature of, responding to, and effectively resolving, a variety of related issues
Assists with the Flow and Organization of Library Materials: Sorts, files, shelves and routes books and a wide variety of other materials; lifts and transports books and materials using book carts, hand trucks and similar equipment; uses automated systems; locates and retrieves materials for processing; maintains the order and appearance of materials, re-shelves as needed; and retrieves materials for patrons and Library staff
Enforcement of the Library’s Policies and Procedures: Applies the Library’s borrower policies and circulation procedures when interacting with patrons at circulation desks. Assists to enforce the Rules of Conduct from a de-escalation framework to ensure a safe and welcoming environment for patrons
Performs Support Duties: Gathers information or data; maintains records and files; compiles statistics; and assists with various projects such as processing damaged materials, updating records and/or developing reports. Assists with shelving and sorting materials, when needed
Qualification
Required
A high school diploma or a Graduate Equivalency Degree (GED) is required
Minimum of two years of work experience providing customer service to the general public, applying exemplary customer service standards in dealing with complex customer issues
Candidates must be able to effectively respond to patron communications in person and on the telephone, specifically the ability to listen to and understand customer concerns, assess available options, and respond accurately and appropriately
Candidates must have experience operating point-of-sale/service computer terminals that use menu-based commands to obtain, interpret, and display data and information related to customer accounts
Candidates must have experience with using Microsoft Office applications (Outlook email, Excel and Word), internet browsers and online catalogs
Candidates must have experience using general office equipment, such as fax machines, photocopiers, printers and cash registers
Candidates must be able to learn to sort books or other materials alphabetically and numerically, quickly, accurately and safely
Candidates must also be able to organize and maintain information in an electronic format in shared network files
Candidates must be flexible in adjusting their work hours and locations
Candidates must demonstrate the ability to work with others as part of a team on projects and have the ability to understand and apply verbal and written instructions
Candidates must also be able to bend, stretch, stoop, and lift bins up to 40 pounds in weight and push wheeled book carts weighing up to 200 pounds
Candidates must also have the ability to squeeze and release hand brakes on wheeled book carts
Preferred
Previous experience working in a library setting is preferred
Experience working with racially, culturally and economically diverse communities
Experience interacting with immigrant families, new English speakers, people experiencing housing insecurity, and individuals who are living with addiction or mental illness
The ability to speak and read Amharic, Chinese, Oromo, Somali, Spanish, Tigrinya or Vietnamese; fluency in American Sign Language
Familiarity with de-escalation techniques for challenging behaviors and demonstrated experience using those skills
Experience with merchandise handling and inventory tracking
Schedule flexibility
Benefits
This position is eligible for sick leave and access to the Employee Assistance Program.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
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Government Technology US
2025-10-31
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