Ideal Nutrition LLC · 1 day ago
Call Center Customer Service Admin
West Palm Beach, FL
Full-time
Onsite
Entry Level
$20/hr - $20/hr
2+ years expIdeal Nutrition is a healthy food distribution company located in the heart of Palm Beach County, Florida. The customer service admin will act as a liaison, provide product/services information, and resolve any emerging problems that customer accounts might face with accuracy and efficiency.
Food and BeverageFood DeliveryHealth CareNutritionOrganic Food
Responsibilities
Answer and manage customers inquiries via telephone and chat
Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned
Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills
Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes
Write and distribute email, correspondence memos, letters, faxes and forms
Assist in the preparation of regularly scheduled reports
Maintain contact lists
Organize and schedule deliveries
Provide general support to customers
Other duties as assigned or requested
Qualification
Required
2 years customer support experience or experience as a client service representative
Knowledge of office management systems and procedures
Working knowledge of office equipment, like printers and fax machines
Proficiency in Google Suite
Excellent time management skills and the ability to prioritize work
Attention to detail and problem solving skills
Excellent written and verbal communication skills
Strong organizational skills with the ability to multi-task
High School degree
Preferred
Bilingual skills (Spanish / English)
Additional qualification as an Administrative assistant or Secretary will be a plus
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Ideal Nutrition LLC
Ideal Nutrition is a healthy meal delivery service company located in the heart of Palm Beach County, Florida.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Wolfgang Brunet
Chief Executive Officer
Recent News
Company data provided by crunchbase