Help Desk Support Specialist jobs in United States
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Summit Technologies & Solutions, Inc. · 17 hours ago

Help Desk Support Specialist

positionHuntsville, AL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$60K/yr - $75K/yr
date0+ years exp

Summit Technologies & Solutions, Inc. is seeking a Help Desk Support Specialist to support the Missile Defense Agency on the Integrated Research and Development for Enterprise Solutions contract. The role involves providing technical support, troubleshooting, and managing service desk workflows while utilizing a ticketing system and knowledge database.

Information TechnologyManagement ConsultingProfessional Services
badNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Collect and analyze data to provide technical resolutions
Provide remote troubleshooting support for break fix issues
Provide escalation and status updates to MDA customers
Provide technical support for enterprise projects that affect Service Desk workflows
Resolve daily battle rhythm tasks
Track all work using the Remedy ticketing system
Utilize the mature knowledge database to assist customers

Qualification

DoD 8570 IAT Level II CertificationMicrosoft OfficeRemedy experienceITILv3 Foundations certificationDesktop support experienceCustomer-facing experienceGeographically dispersed teamsAccess Database experienceTeam-oriented experience

Required

Must have 6, or more, months of directly related experience
Must have experience working in a customer-facing role
Must have Microsoft Office and Access Database experience
Must have experience at working independently and in a team-oriented, collaborative environment
Must have experience working with geographically dispersed teams
Must have DoD 8570 IAT Level II Certification or higher by employment start date (example: CompTIA Security+ CE)
Must have an active DoD Secret Security Clearance
Have an ITILv3 Foundations certification
Have Remedy experience
Have desktop support, service desk/help desk or call center experience

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Company

Summit Technologies & Solutions, Inc.

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SUMMIT Technologies & Solutions, Inc.
dateFounded in 2009
location
Alexandria, Virginia, USA
people-size51-200 employees
web-link
https://www.summit-ts.com

Funding

Current Stage
Growth Stage

Leadership Team

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Matt Kennedy
Chief Executive Officer
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Company data provided by crunchbase