NEOGOV · 1 week ago
Emergency Response Technician
Colorado Springs, CO
Full-time
Onsite
Entry Level
$22.04/hr - $26.46/hr
1+ years expNEOGOV is seeking candidates for the Emergency Response Technician position at the Colorado Springs Police Department. The role involves processing incoming 911 and non-emergency calls, determining the nature of calls, and ensuring appropriate responses using emergency protocols.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Answers 911 phone calls and text messages
Builds calls for services using CAD, Mapping, and Central Square phone system
Determines nature of call based on preliminary investigation using IAED protocols and the correct resources and agencies
Maintains good customer service while following policies and procedures, general orders, and standard operating procedures
Utilizes various software and web-based systems to conduct research to complete calls
Applies recording technology to play back disconnected calls for information gathering
Answers non-emergency calls utilizing appropriate policies, procedures, and software to provide good customer service
Performs data entry functions during call processing by entering tow and repossession information into the tow database
Runs checks in CCIC/NCIC for wants and warrants on vehicles, guns, boats, articles, and persons to complete requests for service
Assists internal requests through administration line to process calls
Applies unique agency specific procedures to calls for service to gather appropriate crime analysis data such as CAB TIP and stranger danger
Answers alarm lines and processes alarm calls from companies with city ordinance compliance
Qualification
Required
Equivalent to the completion of the twelfth grade (high school diploma or GED)
Successfully pass the CritiCall testing series
Possess, or obtain within three months of hire, NCIC/CCIC (National Crime Information Center/Colorado Crime Information Center) certification
Possess, or obtain within six months of hire, the following certifications: CPR(Cardiopulmonary resuscitation), CBI(Colorado Bureau of Investigation), Priority Dispatch Systems TM (Emergency Medical Dispatcher, Emergency Police Dispatch, and Emergency Fire Dispatch), and certification through the National Academy of Emergency Dispatch
Knowledge of public safety dispatching and/or call taking protocols
Ability to comprehend critical information to ensure proper resources are dispatched
Ability to make quick and lucid decisions
Ability to function in a work environment with moderate noise level from several sources creating constant activity
Ability to write a series of numbers, names, and addresses
Ability to receive and respond to incoming emergency and non-emergency calls for assistance
Ability to read computer screens
Ability to speak into radios and telephones
Excellent decision-making and communication skills
Good judgment
Ability to multi-task while maintaining a high degree of emotional self-control
Ability to handle stressful, negative, and sometimes aggressive situations
Preferred
Experience in a public safety setting, including public safety dispatch experience
Current CPR certification and Emergency EMD, EPD and/or EFD certifications
Bilingual (Spanish)
Experience with CJIS, CAD, NCIC, and CCIC computer systems
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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